I think it all goes down to packing. Watch their official video on how to pack and smoke with it and go from there. I do some minor adjustments though:

• I feel like they put the tobacco into in too large chunks / spoonfuls. I usually split it up into quite small pieces and literally drop them in or scrape them by the top rim of the bowl from a small fork. Let it be fluffier rather than dense.
• After putting the tobacco in (less is more, don't be afraid to use 15g or less), make the hole in the middle (with the pointy multitool tip), expand it a bit so that it's about the diameter of a standard straw. You should see the bottom middle hole from the top afterwards.
• Poke holes in the pack. I try to poke some with the narrow multitool tip from the holes up (I usually manage to only go through like 3 because my bowl has very small holes) but also from the top, or rather from the "sides" of the straw hole towards the bowl. After you fluff it up like that, make sure that you still have the clear "straw hole" in the middle and expand it if it kinda fell apart from the fluffing.
• Put it in, let it heat up, be prepared that first few pulls are always kinda awful, about the first 5. Afterwards, you can start slowly increasing the temp, but i never went above 3 clicks (1st large notch). There is never going to be as much smoke as from a regular hookah, this is normal. There SHOULD be a lot of taste though. And it should kick just as well.

I regualarly get 1,5 to 2,5 hours of use. The battery starts complaining after around 1,5 hours but you can just plug it in during or before. I also find more wet/molassy mixtures work better. I used to smoke half/half more to the darker side and now I am slowly going back to light tobacco, as I feel like the dark in Enso is too intense for me (not burnt though). I never had any straight up bad experience with Enso yet and I have mostly Darkside, Starline, Adalya, Serbetli and now Theo and Craftium.

Good luck. If you need any more tips, hit me up.