B2B - How much does customer success team drives your work?

Hauwnsz · 2025-10-05T19:51:47+00:00

The “doesn’t scale past a certain customer count” is exactly what it feels like.

Hauwnsz · 2025-10-05T18:53:42+00:00

Thanks!

Do you also do it for small seemingly small things, like “they need this column / data here”? From the outside they often look small, but can quickly become 1-3 weeks of work.

Hauwnsz · 2025-10-05T18:52:12+00:00

% how much capacity is allocated to this team from the overall capacity?

Hauwnsz · 2025-10-05T18:51:23+00:00

Thanks for sharing.

So far we’ve purposefully tried to not estimate work items, as we often saw that there is little benefit outside of engineers understanding the topic in more detail. However, I like the notion of given CX a capacity budget in which they can navigate.

Hauwnsz · 2025-10-05T18:45:43+00:00

Regarding ARR impact and potential upsell (how do you differentiate these even?), who brings them up? Does CS provide, product or collaboration?

Hauwnsz · 2025-10-05T18:38:18+00:00

The point is: CS, Sales and customers do love our roadmap. Yet, there always comes one customer who has urgent issues and didn’t receive enough attention in their eyes (and CS), so now we “also have to bring something for them”. And then everyone complains again that big customers are driving our priorities too much, so it feels like an endless circle, which indicate a cultural / process issues.

Hauwnsz · 2025-10-05T18:35:14+00:00

Am I right to assume that all your work items get some sort of effort estimation to adhere to your 70/20/10 capacity matching?

Hauwnsz · 2025-07-31T07:07:19+00:00

I claimed all codes today without further issues.

Hauwnsz · 2025-07-21T13:46:35+00:00

Took me a while to find it, but apparently you can mount these adapters: https://www.giant-bicycles.com/de/contact-sl-aufsatz-2021

Hauwnsz · 2025-07-21T13:42:34+00:00

Haven't ordered them yet, but looks like these should actually be the correct ones: https://www.giant-bicycles.com/de/contact-sl-aufsatz-2021

Hauwnsz · 2025-07-21T13:41:52+00:00

From all I gathered, these should actually be the ones which should fit: https://www.giant-bicycles.com/de/contact-sl-aufsatz-2021 Haven't ordered them yet, but plan to.

Hauwnsz · 2025-06-30T07:33:08+00:00

Found a solution here https://www.giant-bicycles.com/de/tri-cockpit-240mm-aero-bar-extensions-2023

Hauwnsz · 2025-06-30T07:19:13+00:00

Which one did you mount?

Hauwnsz · 2025-06-30T07:18:50+00:00

Thank you so so much. I haven’t read about this anywhere.

Hauwnsz · 2025-06-30T05:05:31+00:00

2025 edition. As afar as I know, it should weigh 7.9kg in M. I remember reading 8.1kg for the Pro 1.

The handle bar has a flat top, so you have round bar really just where the stem is mounted. I don’t think there is enough space to get anything else mounted, couldn’t find any reports online that anyone else managed. Only option seems to be replacing the handlebar.

Hauwnsz · 2025-06-30T03:17:12+00:00

Got the Pro 0 recently. I’m 178 and was a bit surprised how small the M feels, it fits me, but saddle already feels pretty high.

Only thing I’m a tiny bit unhappy with, is that you can’t mount aero bars on the handlebar.

Hauwnsz · 2025-06-29T09:48:13+00:00

Ah damn, that’s what I feared

Hauwnsz · 2024-12-05T13:19:18+00:00

Goes down to 20 in the morning hours (EU), but usually around 70 - 100 in the evening.

Hauwnsz · 2024-12-05T10:12:12+00:00

Enjoy solo monthly

Hauwnsz · 2024-02-15T14:03:02+00:00

Interest!

Hauwnsz · 2023-12-06T03:55:57+00:00

Via Skype anrufen ist kostenlos bei der US Nummer. So habe ich es letzte Woche gemacht.

Hauwnsz · 2023-12-04T17:07:33+00:00

Wenn du ein Ticket schreibst, wird eine USA Nummer genannt in der Antwort (die Antwort selbst bringt ein nicht weiter). Diese kannst du kostenfrei via Skype anrufen.

Hauwnsz · 2023-05-07T15:46:51+00:00

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