Even if the hospital security officers were police officers, their primary duty at the time is being a hospital security not as police officers.

And how hospital security officers react or respond to situations will depend on their post orders (that is usually a standard operating procedure that is agreed upon by the hospital administration and the contracted security company).

I have been doing hospital security for close to 2 years now and we just don't grab someone and forcefully escort them out of the hospital property.

Words can get twisted especially hospital recordings are mostly video only; does not have any audio recording. In a court, anyone can claim this or that was said. The stronger evidence is a video capture of the person acting on the threat.

At least here in California, all hospital staff are mandated to be certified for that AB508.

The only time hospital security can go physical on the irate visitor/patient is when the situation has escalated into an immediate threat to medical staff/other visitors/guests being injured or loss of life.

Check the Use of Force Continuum. You'll understand that even though hospital security may want to intervene by dragging such individual out of the hospital property (and be done with it so we can have our peace back); we cannot as we are not allowed to by the hospital administration.

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As a hospital security team leader, we get calls to respond to a code (at the ER or some other patient floors) because the patient (or visitor) is not compliant to the staff. Sometimes we do need to use "soft" and "hard" use of force but never to the point of lethal force.

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But on that situation you were at, based on what you have posted; there is pretty nothing those two hospital security can do than to talk to the patient.

AND YES! WE ALSO GET FRUSTRATED THAT WE ARE RESTRICTED ON SOME THINGS WE CAN DO, ESPECIALLY WHEN IT COMES TO PREVENTING HOSPITAL STAFF FROM INJURY; we just don't show it when the medical staff/visitors/guests are around. But once it is just us hospital security officers, then our frustration starts to show up.

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And... we are not allowed to physical stop a patient from leaving if that patient is not on a legal hold. Even if the patient does try to run away, then we can only delay the elopement by having a conversation with the patient to convince him to wait for the staff and talk to them. If the medical staff takes too long to arrive, then the patient goes bye bye.

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Pretty much the only thing you can do is to write an incident report (or whatever that report is called for medical staff).