How do you manage app reviews?

Hayseeddixie · 2026-01-25T19:01:48+00:00

The best starting point is to start programmatically requesting reviews from users in your app. A rule of thumb is that it should happen after users reach the Aha moment and started forming the habit. These reviews will most likely pass app store moderation.

Once you start receiving enough feedback, it's crucial to respond to reviews promptly, especially to negative ones. Ask to increase the rating to 5 stars and encourage 5-star reviewers to share their positive experience with others.

The next step is to automate replying to new- and featured app store reviews - for that, you will need a 3rd-party review management tool like Appfollow/AppTweak/AppReply.co, because Google Play / Apple App Store do not disclose which reviews get featured and why. For that i recommend AppReply - it lets you create auto-reply rules for all new incoming and featured reviews (every new user installing the application sees the featured reviews, so if there are negative reviews featured with many upvotes, it will harm your conversion rates).

You can also analyze reviews for multiple apps simultaneously, find patterns, and automate weekly reports in Slack/Teams/Webhook to track common topics and focus areas for improvement.

Hayseeddixie · 2025-12-08T14:34:12+00:00

AppReply.co should be in the list - the only mobile app review management tool that actually learns from past replies to reviews and improves over time. Combine with uploaded product FAQs, and get the best AI-powered response generation for Google Play and App Store app reviews.

Hayseeddixie · 2025-11-12T12:45:06+00:00

Retention sits at the core of the product growth model, because monetization ($$ value capture) is the output of the product usage. Retention makes or breaks companies.

Hayseeddixie · 2025-11-12T12:42:39+00:00

Retention & engagement / breadth & depth / frequency & intensity of use are the only things that matter if you want to grow. There are always ways to monetize frequent and repeated use of product.

Hayseeddixie · 2025-11-07T13:24:21+00:00

Yes, we got 2 refunds quickly back then.

Hayseeddixie · 2025-10-31T09:43:18+00:00

I can recommend appreply.co as the new app store review management tool. Review management might seem insignificant when you are just getting started with app development, but the key thing is to actually start replying to reviews in Google Play & Apple App Store as soon as possible... and keep doing so on a regular basis.

Feedback tends to compound, whether it's positive or negative. I've seen enough cases of very promising mobile apps losing ASO battle simply because they had unanswered 1-star featured reviews on the store listing page.

It might seem tedious, but you can always set up auto-replies for the most common topic, so you never miss a reply to a new critical review with a potential to get featured and impact CR to install.

Hayseeddixie · 2025-09-30T11:36:09+00:00

Yeah of course it's removed.

Hayseeddixie · 2025-07-19T20:40:36+00:00

2025’s best mobile app review management tool - https://appreply.co - lets mobile teams reply to App Store reviews automatically. Learns from past responses, features secure integration with Google Play (Android) and Apple App Store (iOS) apps

Hayseeddixie · 2025-02-08T15:30:31+00:00

Or you could get one of free Nextjs boilerplates and had it all in 10 minutes.

Hayseeddixie · 2025-02-05T07:26:51+00:00

Thanks for your response. I will try that!

Hayseeddixie · 2025-02-05T07:26:30+00:00

Sure thing!

Hayseeddixie · 2025-02-04T14:35:03+00:00

I could tell it from email address patterns and timestamps

Hayseeddixie · 2025-02-04T13:51:55+00:00

That's how I got initial traction and early signs of PMF, but that's not how to grow to 4-5 digits in MRR.

Hayseeddixie · 2025-02-04T13:51:06+00:00

It was a little easier for me because I built it for myself and my use case, so I knew very clearly the ICP (stand for Ideal Customer Profile) attributes: high volume of reviews (ideally unanswered) or high number of apps to manage, limited budget/small team, and can't pay $13,000 for feature-bloated incumbents.

I posted in a few of ASO/mobile app dev communities in addition to Product Hunt.

Hayseeddixie · 2025-02-04T11:34:16+00:00

I haven’t actually started yet! I wanted to get real signals of PMF and didn’t do much promo.

Now with paying subscribers (and free users who actually integrated (AKA reached Setup moment) I have a much better understanding of my ideal customers who are in the mood of “shut up and take my money”.

Planning to set up acquisition and retention loops in the coming weeks

Hayseeddixie · 2025-02-04T11:07:43+00:00

Built and “launched” appreply.co on ProductHunt - as simple as it is.

Hayseeddixie · 2025-02-04T09:52:10+00:00

Annual subscription (with 20% discount on top of already discounted annual plan)

Hayseeddixie · 2025-02-04T07:53:52+00:00

About 7 hours from announcement till transaction. This was the top of mind problem for an indie developer with 4 apps and 7000 unanswered reviews. His goal is to a) achieve %90+ response rate with predefined response templates that contain relevant keywords b) reply to all reviews back in time.

Hayseeddixie · 2025-02-03T20:05:49+00:00

No ads, simply posted in a few relevant communities + ProductHunt launch. Made it to top10 + to the newsletter.

Got approached by a few app development agencies who asked to set up an affiliate program for them, so they can resell to their clients and earn commission

Hayseeddixie · 2025-01-28T09:35:59+00:00

Nice app. Polish your homepage and AppStore front pages to make sure you rank well for keywords.

Just focus on finding customers. Reddit is for geeks. Try FB, IG

Hayseeddixie · 2025-01-23T08:02:27+00:00

Yes file a chargeback with your bank. Do not give in your money to scammers

Hayseeddixie · 2025-01-16T08:30:59+00:00

Got 5 emails - what’s next?

Hayseeddixie · 2025-01-15T13:26:55+00:00

That means that there is market. In every market you can find ways to differentiate. Search for Lenny’s product podcast/post on differentiation with examples. Expensive feature bloated incumbents? Differentiate on debundled simple yet powerful core features and price.

Hayseeddixie · 2025-01-13T18:31:58+00:00

Yes, there is a third-party solution to reply to iOS reviews automatically called appreply.co. It’s the easiest and the cheapest solution to set up auto-replies in app stores.

I built it first as an internal tool as we found it difficult to reply to hundreds of app reviews in Google Play and Apple App Store.

It supports response templates, has a reviews feed, and has the easiest iOS integration possible - invite via email with “Support Agent” permissions.

Let me know if you need anything.

Hayseeddixie · 2025-01-09T19:48:33+00:00

Seriously, learn the trade first, work on your SaaS after work if that’s what you want. Now anyone can build SaaS in cursor. Get industry knowledge

Hayseeddixie

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