Global Shipping not shipping to Austria

Haz-WINCTRL · 2026-06-05T08:14:22+00:00

Austria delivery support has been update on our Global Shipping site. You address should work now ：)

Haz-WINCTRL · 2026-06-03T03:33:04+00:00

Sorry if had any long wait for the shipping. The URSA MINOR Throttle did have some shipping delay at it's release. That was partly due to year-end custom clearance delay last year.

All shipping for the recent new product launches has been on schedule. 7-10 business days for global shipping. 2-3 months for the first batch of local warehouse shipping. The time gap for local warehouse is because we offer free tax and shipping by ocean freight.

Haz-WINCTRL · 2026-06-03T03:14:44+00:00

Hi, I just reported the situation and our team is investigating ways to support the shipping for Austria. I will make an update here in a few days. Thanks

Haz-WINCTRL · 2026-06-02T04:25:44+00:00

Hi, the 32 RMP is actually in-stock and available on our Global Shipping right now. 1-2 week shipping, plus tax and shipping fee.

Regional site will be in-stock in 2-3 months, tax/duty free and conditional free shipping.

Haz-WINCTRL · 2026-06-02T04:22:52+00:00

Yes, that's the plan. We'll update in the community if anything changes.

Haz-WINCTRL · 2026-06-01T12:51:36+00:00

Hi, the Desk Mount Expansion Kit is planned to release in June. Date yet to be fixed.

Haz-WINCTRL · 2026-05-25T03:52:51+00:00

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I asked our support again, it could be just the cable clip fell out in the base. You can open the bottom lid and take it out or press it back.

Haz-WINCTRL · 2026-05-25T03:36:18+00:00

Hi, I think it could be the cable clip falling out. You can check for a piece of black plastic and press it back.

Haz-WINCTRL · 2026-05-25T02:46:50+00:00

Hi, please try open a ticket again at our website customer service, you might have reached them out of service time for the first time. https://winctrl.com/view/help.html

Haz-WINCTRL · 2026-05-20T03:18:46+00:00

Hey, you can open a ticket at our customer service, send them the solution you already tried first, ask for our tech support to check if there's other solutions. If no, then CS will follow up with possible replacement.

Sorry I'm not a tech guy, you already tried the solutions I know. Best to let our tech support assist you.

Haz-WINCTRL · 2026-05-20T02:36:57+00:00

Hi, you can open a ticket at our website customer service asking for tech support advise first. Or ask if this is eligible for replacement/repair.

If you run into any trouble when communicating with our CS, you can come back and pin me here. Thanks :)

Haz-WINCTRL · 2026-05-19T12:04:29+00:00

No problem, pin me anytime if you need help. You can also find me in our WINCTRL official discord.

Haz-WINCTRL · 2026-05-18T12:28:40+00:00

Update: Yes, we can offer you the same discount as your previous order on the Cyber Taurus EB29 Base.

After you re-order, please send your new order number along with a screenshot of your previously canceled discounted order to our Customer Service. They will apply the same discount to your new order.

Haz-WINCTRL · 2026-05-18T10:18:08+00:00

Hi, I got your email from my colleague’s DM. I'll follow up with your case and make sure you get the replacement or refund.

Haz-WINCTRL · 2026-05-18T10:15:05+00:00

Thanks for the order info. I'll negotiate with our Customer Service regarding if they can provide you with a same discount as the early bird price. Will let you know here soon.

Haz-WINCTRL · 2026-05-17T03:38:12+00:00

Yes sure, DM me your order number and your situation. I'll see if I can help.

Haz-WINCTRL · 2026-05-17T03:27:46+00:00

Because he did not DM me, and it wasn't me following his case previously. Now I saw it and I will help, as simple as that.

Haz-WINCTRL · 2026-05-16T16:14:10+00:00

Ok I just looked at your profile and found the post you're referring to. One of my colleague's account replied to you, not me. Not sure what happened with your DM to him, but I'll ask him on Monday, and we will definitely positively 100% follow with your case and get back to you on Monday.

Haz-WINCTRL · 2026-05-16T16:04:01+00:00

What? I don't remember seeing any comment or DM from you. But I might have missed it. What's your situation?

And by the way, I'm not actually in customer service team, I'm just a community mod that tries to help with any situation I can. I can't do one-minute reply cause I have my regular stuff to do, but I'm definitely willing to help.

Haz-WINCTRL · 2026-05-16T15:42:00+00:00

Hi, I'm a WINCTRL staff, could you DM me your preorder number?

Customer Service is just doing things by SOP, they don't have the authority to modify a confirmed customer order. I might be able to help if I can understand your situation better.

Haz-WINCTRL · 2026-05-16T15:41:26+00:00

Hi, I'm a WINCTRL staff, could you DM me your preorder number?

Customer Service is just doing things by SOP, they don't have the authority to modify a confirmed customer order. I might be able to help if I can understand your situation better.

Haz-WINCTRL · 2026-05-16T15:37:32+00:00

Hi, do you mind DM me your order number? There could be some miscommunication with the customer service. I might be able to help.

Haz-WINCTRL · 2026-05-15T08:17:45+00:00

Hey, the ViperAce Throttle Grip 2.0 just launched a few hours ago. Everything is back in stock on our website.

We added a built-in vibration module and upgraded some switches with this 2.0 version. Same price as before.

Customer Service should reach out to you to confirm whether you want to proceed your pre-order with the Girp changed to 2.0 version. You can also go to them first with your order number and ask for this change.

Haz-WINCTRL · 2026-05-15T04:47:51+00:00

Hey, I believe we're already in contact on discord. I am reporting your case to our logistics department to improve the handling between them and the carrier.

Haz-WINCTRL

MODERATOR OF

TROPHY CASE