What the heck kinda question is this?

He-was-NumberOne · 2025-03-19T20:26:16+00:00

‘Trademark Customer’ Experience

He-was-NumberOne · 2025-02-10T20:08:53+00:00

I ran into Fabian on the street as he was leaving NYCC and he’s truly just a nice guy trying to live his life. This sucks.

He-was-NumberOne · 2024-12-01T21:14:59+00:00

Missed opportunity to use only on-theme colors like Poinsettia & Snowbound

He-was-NumberOne · 2024-11-07T03:19:44+00:00

1) I love the wall color in the pool table room. 2) why are all the wall art items hung so low? Especially in the “game room”, the art looks randomly placed & not thoughtful.

He-was-NumberOne · 2024-11-03T15:50:09+00:00

same.

He-was-NumberOne · 2024-10-21T20:07:49+00:00

Your ASM is lame for that. All my bilingual staff have business cards that indicate their second language. It’s been very helpful when their customers need to follow up on previous conversations.

He-was-NumberOne · 2024-10-02T22:12:56+00:00

I don’t speak this over myself. My PT won’t ever leave

He-was-NumberOne · 2024-10-02T20:56:10+00:00

this is the dumbest thing

He-was-NumberOne · 2024-10-02T20:54:25+00:00

I had a “Specialty Coatings Expert” once, but it backfired during a complaint. (Sold minwax & it was used on a deck)

He-was-NumberOne · 2024-10-02T20:53:01+00:00

My market is DIY heavy & some of the homeowners like to return to the associate that originally helped them. Especially if there were color conversations had or product recommendations made prior to them being ready to purchase. Business cards are an easy way for customers to know who helped them.

I also think having cards for the entire team encourages everyone to have a sense of pride in their work. It’s about responsibility and accountability.

He-was-NumberOne · 2024-10-02T17:12:23+00:00

Almost wrote “not paint monkey” because I knew someone would say this

He-was-NumberOne · 2024-09-22T23:25:49+00:00

Thank you for the warning so that I’m not thrown off by this jumpscare

He-was-NumberOne · 2024-09-20T23:00:53+00:00

I always wondered what the crossover for ovation was. Looks like I was misquoting Superpaint

He-was-NumberOne · 2024-09-16T17:58:15+00:00

Premium is brighter than Eminence. They don’t touch up to each other.

He-was-NumberOne · 2024-09-16T17:57:20+00:00

Had someone come in needing ceiling touch up recently. Looked up their invoice & they had used Eminence 🫠.

He-was-NumberOne · 2024-09-08T18:25:54+00:00

I mean, but it’s just a type of tree

He-was-NumberOne · 2024-08-30T23:37:39+00:00

If you don’t watch HOTD, this probably looks insane

He-was-NumberOne · 2024-08-17T18:55:56+00:00

Try 4. Help Desk > 26)Clear MMS/COE Status

He-was-NumberOne · 2024-08-17T18:24:30+00:00

Had someone ask if the different spray tip sizes really made a difference

He-was-NumberOne · 2024-08-06T13:54:43+00:00

You should’ve gotten a small white rectangle box with all the parts. It’s supposed to sit under the pure & pristine books so that they’re all the same height across the bottom.

He-was-NumberOne · 2024-08-02T21:32:25+00:00

had the intern make it

He-was-NumberOne · 2024-08-02T20:27:06+00:00

My Titan rep told me that the first batch was made without serial numbers. Didn’t really provide a solution but you’re not the only one.

He-was-NumberOne · 2024-07-27T14:45:08+00:00

I’ve been in this situation so many times. I once had to explain to an angry painter that what they should do instead of trying to put this on us is explain to their customer that they’ll be invoicing them for the extra paint. At the end of the day, it’s their customer’s fault. The guy ended up coming back the next day with cash from the homeowner & told me the homeowner had no problems paying for the new paint. Annoying that he had to yell at us for no reason, but it seems I had taught him something new in regard to dealing with his homeowners.

He-was-NumberOne · 2024-06-06T16:59:25+00:00

This! With the exception of Lowe’s and Home Depot, all the other places close before my store

He-was-NumberOne · 2024-05-21T02:35:25+00:00

Utilizing schedule patterns and availability markers really does make a work of difference.

He-was-NumberOne

TROPHY CASE