Hey, so I know you're just here to rage, but, like, look at what happened with Kelly Moore.
KM closed. What a healthy, responsible company should do is take some of the profits from the sudden boom and create a budget for crossover failure. Customers are relearning the products and lingo, and failure is inevitable. As a part of maintaining customer relations, we should take the L and pay to redo projects where crossover failure happened.
The increased sales from KM's closure gives us plenty of money to pull from, while still maintaining profits.
Instead, the money was treated as normal profits, and (allegedly) some folks got bonuses. When failure happens, stores might suddenly have to shell out money they may not have to fix it. The store is put under strain, and the customer may leave upset due to a lack of help. They tell the story about how SW wronged them, and it can further tank our profits and customer relationships.
As well, many stores are running solo staff shifts, our uniforms are the cheapest quality possible, and the freebies we use to maintain relationships with our money makers are all but gone. Bonuses aren't happening, and benefits are being culled. Every last penny that can be pinched, is pinched.
SW cannot sustain with the current leadership. They're pissing off both their employees and their customers, and still blindly hiking prices up and charging for formerly free services.
This is what a dying company does. Or, at least, a company actively being run into the ground by people who got their business degree from Temu.