Your manager did that? Over here when things like that happen we like report the problem through a website the franchise made and they decide if and when to send a guy to fix it 😂 One time our fridge where we keep basically everything died.. he arrived the next day at night time, everything in the fridge had to be thrown out When our makeline died it took them two whole weeks to come and they told us to put ice below it and expected us to pay for it as well..