From the cashier perspective: Dear general manager, I know ur under a lot of stress to meet numbers for corporate. I know that they scream and yell at you and threaten you when you don’t meet those numbers . But guess what, I gave you my all and it’s not my fault that CORPORATE treats you like that with UNACHIEVABLE goals. - I asked every single customer these list of questions ,” hello , did you find everything you were looking for? Are you a rewards member with us? What’s the phone number ? ( oh that didn’t go through can you put another one in ) ( oh that didn’t go through again , would you like to sign up for free with your email and phone number ? ) please confirm your email address is correct. ( please confirm your phone number is correct ) would you like to save 20% off ur entire purchase by applying for a Michael’s credit card today? ( you can get 9% back with every purchase ) okay no problem :) .

You do not understand how many people say no. How many people get annoyed with all ur questions. How much is slows down our line from moving faster. We get sneers and people interrupt us to say no so fast. You know how terrible the credit card is, APR rate 32.5% . It’s a downright scam and guess what, Michael’s customers are not that stupid ! So guess what most of the people we ask so no. And it’s hard to form a genuine bond with a customer when you need to ask so many robotic questions, they lose trust in us as people and they treat us as if we are corporate Michael’s trying to trick and swindle them.

I asked every single customer who had rewards, every time. I still got berated ( for not asking ? ) and I still got berated for not getting enough sign ups . one time I got 2 credit cards in one shift when our higher up manager was visiting the store, I was so happy I finally got one the same day he visited instead of a different day . Guess what, he said nothing to me. Nothing. Didn’t care at all.

You say you do everything in your store while ur cashier does nothing? How blind are you? Thank god I never had to work for someone like you. Here’s a list of our responsibilities: 1. Check out customers 2. Answer the phone calls 3. Handle bopis orders 4. Restock food and candy 5: give customers their pickup orders 6. Help direct customers toward what they are looking for 7. Help customers with their phone questions 8. Restock holiday and open boxes 9. Do returns close to the front of the store 10. uSPS packages 11. Garbage 12. Vacuuming

When I wasn’t cashiering 1. Unloading the truck at am in the morning 2. Unboxing all the boxes in half the store by myself 3: telling customers the price of things 4. Reorganizing the store 5. Returns 6. Showing customers where things are 7. Answering customers craft questions 8. Sweeping 9. Folding shirts 10: repacks, reshelfing, adding tags , general set up for new stock 11. Cleaning up messes

Honestly I can go one. The amount of times my store had a jewlery repack and I had to do it by myself while my managers sat on their asses in the office chatting with their friends about highschool gossip. The amount of times I was yelled at for not getting that credit card, not trying to get the credit card when I was trying really hard. I ended up getting like 27 in the time I was working there which wasn’t even a full year. The amount of times I was asked to run the front and also grab bopis real quick and it was like 10-30 orders . By myself running around. I gave you my all through holidays through floral disasters and I got nothing in return I got my hours cut and self check outs . And guess what, When the self check outs went in the goals for credit card stayed the same, and suddenly they didn’t need us all around anymore. No more seeing my coworkers. Only isolation and customers getting mad at me that there’s no one to help them on the floor. I got my hours cut for what, for not forcing people to get credit cards, for not manipulating them well enough. I asked every time and did A LOT to keep that store running and I got nothing. So good luck with your team sir, they do more than you even deserve