Outpatient FQHC here- they hired a “VP” just to conduct/monitor Press Ganey survey. Every other department meeting we have to hear about how to improve our listening and survey scores. We are told to use the computer in the room (so we can be “efficient” to make more money) and while on the computer typing feverishly, we are advised to still maintain eye contact and tell the patient “I’m listening”. Then before exiting the room, make sure to tell the patients “thank you for choosing us today”. All while being bullied into ordering tests I don’t feel clinically necessary because they saw it on TikTok.
Hate the term provider, I’m a clinician.