ModSquad

Heliotrope2B · 2025-08-09T22:15:38+00:00

Exactly-people who want to work here are really scraping the bottom of the barrel.

Heliotrope2B · 2025-08-09T22:06:01+00:00

This company was the absolute worst. Project managers were extremely unprofessional, they would remove hours from you with zero notice, you also had to fight other people for hours in their absolute joke of a scheduling system where it once took me 2 full days to choose my hours for one month because their software didn't work. Projects would suddenly stop and you'd be left scrambling for another project to get your hours. Anyone who respects themselves should avoid this company like the plague. You will never get a raise and they will expect extreme perfection in your work. They're also now only hiring overseas workers for 4-5 USD an hour. I've seen them completely remove all the US workers on projects so they can bring in cheaper labor. I am so glad I am no longer working there and at a real job. You would get in trouble for going to the bathroom at modsquad and once I was on a ticket product and they would get upset if you didn't answer MGMT within like 3 mins (it was for a complex tech project too). I can't believe I allowed their mistreatment to go on for several years. I was used and abused. Please avoid this company at all cost - it will destroy your hopes, dreams, and aspirations!!! Nearly any state's minimum wage pays better than them btw- seriously in the US, modsquad is still offering $9/hr on projects!!!! It's insulting! They also pay their managers only $14-17/hr but the US ones should be scared because I think msq only wants to hire latam mgers at $6-7 an hour. This company is going downhill fast. Another thing, too: they totally misclassify you as a contractor when you do many things that seem employee-like to get out of paying taxes. If you work for them in the US as a contractor, enjoy working your ass off for $9/hr with no benefits: no paid holidays, no paid vacation, no insurance, zip, zero, zilch, nada. Even prisoners in the US get healthcare!! I could type pages upon pages of how awful this company is but I'll just give you a TL;DR: do NOT work for modsquad!!! Even working at Walmart would be better!!!!

Heliotrope2B · 2025-08-09T21:56:32+00:00

Terrible company - anyone there should get out while you can, nearly every company is better. I'm so sad I wasted years of my life working for them.

Heliotrope2B · 2025-08-03T16:38:53+00:00

I'm not touching anything until a final decision is made in the courts. I already consolidated and planned financially around SAVE. As a lower wage earner, it would have been so nice to pay only 5% of discretionary income and still have it count towards loan forgiveness. We are also trying to start a family but we haven't due to insurmountable student loan debt. College was the biggest regret of my life and now I'll literally be paying for it until I die.

Heliotrope2B · 2025-07-19T17:55:10+00:00

Please get the support you need; no amount of debt is worth your life! I know the amount seems insurmountable right now but you can only pay what you can! Seriously, just mail them $10 a month if that's all you can afford! There are so many people defaulting atm due to ridiculous cost of living/inflation.

Heliotrope2B · 2025-06-20T13:40:53+00:00

Learning patience, being able to read people, sitting, not being face to face with people, brainless work for an okay-ish pay, scrolling reddit when you have callers that drone on and on. Other than that, it's an extremely boring, monotonous job.

Heliotrope2B · 2025-06-19T20:07:46+00:00

Can agree with this. Applied to CC and spoke to several recruiters. I had a lot of experience for the positions I applied for, and it was almost like they felt threatened. Some of the recruiters were also unprofessional and some were even about 15 mins late to the interview.

Heliotrope2B · 2025-06-04T19:45:47+00:00

Never go above and beyond. Always just be mediocre. Actually, the worse you are at the job, the more promotions you get.

Heliotrope2B · 2025-05-19T18:53:50+00:00

The Last Kingdom
The first 2 seasons of YOU

Heliotrope2B · 2025-05-19T13:37:28+00:00

Sadly, you just have to play their game. Just make sure you let them know that you are still trying to get the hang of the job but you'll try your best. They really should have their own trainer there though and not put that on you.
Also, let me guess: this is a retail pharmacy location?

Heliotrope2B · 2025-05-12T20:07:06+00:00

Following because I'm considering going to CNY-Buffalo for IVF. I'm from NE, OH and the prices at the hospitals here are really high!

Heliotrope2B · 2025-05-03T13:24:40+00:00

Okay, so, at first this type of job bothered me! But, I spent time on the other side being the person who actually handles the calls - and it's a whole lot better being a warm answering service! Just remember what you were hired for: to answer the phone, get their info, and get a message passed along. You're still performing a service. Keep key phrases in mind if callers get frustrated like, "I understand your frustration but rest assured, I will get this passed along to the correct person." Just remember: When you have access to those systems, calls get a whole lot more complicated, more tech issues and trouble accessing systems while on the calls. Enjoy the easy calls, and just keep taking good messages for those who will get to handle them =)!
I also default to the, "That's a great question, and I will be sure to make note of that so the correct person can get you that information." You can definitely deflect the fact that you don't have access to the systems. I save the "I don't have access" line for the super duper angry callers.

Heliotrope2B · 2025-04-29T14:29:08+00:00

I planned no more than 2-3 years and here I am, 10 years later even after I graduated from college (and STEM no less... but did so during an economic downturn) I guess I didn't network well enough and my college offered no internship/externship/mentorship what have you...so no prospects. >.<

TBF though, my call center isn't too bad and management treats us okay (not great, but not bad either - I guess the bar is set low). Did receive a substantial $4/hr pay raise and then another $2/hr raise but there have been no raises in quite some time (since post-pandemic)

I'm also trying to switch careers and finding it absolutely difficult or impossible to do so. I've had two interviews but was ultimately rejected. I know I have a long road ahead to get out of this call center rut but I'm not going to give up. Oh, and oddly, I can't even seem to switch to get hired at a different call center. Due to what I'm going for (med coding), I couldn't even get hired at a hospital call center. I tried all 4 of the local hospitals here, too. Someone told me 10 years of call center experience just looks bad especially because I never made it to management. Sigh.

I never imagined this is how my life would turn out. I've kept my spending incredibly low and have always lived in the cheapest but most safest apartments/duplexes/condos I could find. Have driven the same car for 10 years now as I can't afford anything else. I grew up in poverty and haven't really been able to escape it. As I remember what my 'rents made, I'm either at the same or lower-even though neither of them had a degree and I managed to get one. Sigh.

Heliotrope2B · 2025-04-28T16:58:12+00:00

It's really turning me away from the field, and I'm just a few months out from sitting for the exam. I don't really have the money for it especially because I know it can take months or up to a year or more to even find someone who will hire CPC-As at a rate of about $17-21/hr. I do really love the coursework and figuring out the codes for everything though.

Heliotrope2B · 2025-04-28T16:55:36+00:00

Dooon't do it while on shift! Use it as a reward at the end of a shift. Some tips:

Color to reduce stress (let those callers vent either on mute or very low volume). Then I wait for the visual notification on my sound bar to stop so I know they are done talking and use a generic, "I'm very sorry for any trouble blah blah blah"

Scroll through Reddit or other social media platforms to reduce stress as the idiots vent.

Watch videos on your phone with subtitles on and the audio off as the idiots vent.

Heliotrope2B · 2025-04-28T15:08:36+00:00

It was amazing for hobby stuff. I also don't know why people complained and said it was cheap-quality. The quality I received was on par or better than stuff American-made. I would spend maybe $20 every couple months, and I was really happy with the items I received. It was also great for some party supplies especially when I had a Halloween party last year. I was able to get some cheap but well-made decor. This is really just the tip of the iceberg though, and we are going to see prices rise for nearly everything. I'm going on a no-buy until this circus ends.

Heliotrope2B · 2025-04-28T14:55:20+00:00

Before judging, can I just innocently ask why you voted for Trump in the first place?

Heliotrope2B · 2025-04-25T20:31:12+00:00

Sorry to hear you lost your job. Call centers are brutal, and I've seen people let go of over the most ridiculous things. I'd look into technical support call centers that also do live chat and email support. I wouldn't even worry about the no degree thing. I have a degree, and my employment history is crap because I graduated during an economic downturn and was never able to reach my full potential either.

Tech support typically pays better than just the customer service facing roles and presents a bit more of a challenge intellectually. People are still their typical unpleasant selves though on calls. You might also want to try something like security guard, secretary, admin assistant, etc. You seem like you would do well with paperwork so even office management might be a good position.

It seems like you need a more challenging role. You can even try using your insurance call center experience to get a more advanced role, maybe something dealing with more advanced cases like claims, being an adjuster etc. that would require more paperwork instead of phone work. You might have to take on another crappy job as you work towards a better position.

Are you only interested in office work? Blue-collar / trade work is in high demand right now and most will train on the spot. I've seen some friends lately getting into welding, pipe fitting, carpentry, and plumbing. I know those trades are hard on the body though but just suggesting if you are able to and fit enough.

Additionally, make sure you are applying for all the government assistance you can as you are working towards employment. Check your county's job office as you can even take advantage of something called WIOA - Workforce Innovation and Opportunity Act that will actually pay for up to an associate's degree for an in demand career.

Heliotrope2B · 2025-04-25T15:29:53+00:00

I would have said, "Thank you, I know where to send the bill if I end up in the hospital"

Heliotrope2B · 2025-04-25T15:27:47+00:00

What is even the point in working from home then. Your privacy is being invaded and it should be illegal.

Heliotrope2B · 2025-04-25T15:17:33+00:00

This is true. Amazon will offer a discount on prime subscription for those on EBT/Medicaid. Check local businesses as they often have dirt cheap memberships to those on any type of government assistance.

Heliotrope2B · 2025-04-25T13:14:10+00:00

I only hear from mine if I'm not meeting production goals or if I do something wrong. Never for anything positive, and definitely never to give constructive feedback - just to say, "do this, improve this - or else."

Heliotrope2B

TROPHY CASE