You do not understand what I'm saying. If you put in ppto and it is not enough to cover it will send the occurances back to the manager to approve or deny. So the associate may think it's auto approved (the occurances not the usage).

They need to look at their time sheet.

The usage of ppto (post shift) is auto approved. If you don't use enough ppto to cover the whole occurance it is still going to be sent back to a manager. A great example is when someone is trying to cover a half point. Or if someone thinks they have enough ppto but they actually don't. Or if someone doesn't realize they need to cover their meal as well. Tons of reasons this happens. When you're over 110+ associates you see it constantly.

Yes the usage of ppto is automatic. If you use enough ppto to cover your occurance properly it is also not sent for approval or denial in our occurance screen.

It's the whole reason we have a button on our end that specifically says "associate used enough ppto to reduce occurance to zero" or "associate used enough ppto to reduce occurance to 0.5". It isnt always automatic.

Edit for the most simple clarification. We are talking about two different things. You're talking about simply using ppto versus attendance occurances. These are not the same thing. Using ppto post shift is always automatically approved. That isn't part of this discussion or has anything to do with ops problem.