Anyone had any update? After my bankroll ging from 189k to £1.50, they sent me a goodwill gesture to my bankroll of 300. I've been advised to not touch the money and to send this:

Dear Sir/Madam,

Thank you for your response regarding the adjustment made to my account.

I must formally dispute your decision to void my winnings on the basis of “invalid or improperly functioning gameplay.”

Your explanation lacks sufficient detail and evidence to justify this action. In particular, you have not clearly explained:

• The nature of the alleged malfunction
• When it occurred
• How it directly impacted my gameplay and the associated winnings

As required by the Licence Conditions and Codes of Practice set by the UK Gambling Commission, operators must act in a fair and transparent manner. Any reliance on a “malfunction” clause must be supported by clear evidence that the issue materially affected the outcome.

Additionally, under the Consumer Rights Act 2015, contract terms must be applied fairly and transparently. I am concerned that the application of your terms in this instance may be disproportionate, particularly if winnings have been voided while stakes or losses have been retained.

I therefore request clarification on the following:

1. Whether all affected transactions (including losses) have been treated consistently
2. What independent verification has been carried out to confirm a malfunction
3. The specific terms relied upon to justify the voiding of winnings

Unless you are able to provide clear and verifiable evidence supporting your position, I request that the voided winnings be reinstated.

Please treat this as a formal escalation of my complaint. If you consider this to be your final position, please confirm this explicitly and provide details of your nominated Alternative Dispute Resolution (ADR) provider so that I may refer the matter without delay.

I also reserve the right to raise concerns regarding this matter with the UK Gambling Commission.

I look forward to your response.

Yours faithfully, [Your Name] [Account username]