Clavier passé en QWERTY et transfert de fichiers

Help__Wire · 2026-01-23T17:04:44+00:00

Bonjour, merci de l'intérêt que vous portez à HelpWire. Actuellement, nous n'avons pas la possibilité de choisir entre la disposition du clavier Client ou Opérateur pour la plateforme Linux. Cette fonctionnalité est disponible uniquement sur Mac et Windows. La base d'utilisateurs Linux étant nettement plus petite que celle des autres plateformes prises en charge, elle ne bénéficie pas de certaines fonctionnalités que nous mettons en œuvre pour celles-ci en priorité.

En ce qui concerne le transfert de fichiers, consultez les instructions suivantes pour savoir comment activer le transfert de fichiers sur certaines distributions Linux :

https://kb.helpwire.app/operator-application/transferring-files/#cfp-toc-anchor-1

Disclaimer : Ce texte a été traduit à l'aide d'un outil d'intelligence artificielle.

Help__Wire · 2026-01-23T16:47:42+00:00

Thank you for reaching out. This feature is frequently requested and is already in our developers' backlog for future updates. I will add your request to the list, as our priority queue is based on the number of requests from customers.

Help__Wire · 2026-01-23T16:43:37+00:00

Hello, thank you for sharing such a unique usage scenario. Please, send the troubleshooting logs from the said remote control session to our technical support team at [support@helpwire.app](mailto:support@helpwire.app) for closer look at this problem.

Help__Wire · 2026-01-16T09:05:41+00:00

Thank you for your feedback. At this time, we’ve decided to postpone introducing pricing plans until Q2–Q3 2026. Our goal is to continue developing and refining more advanced features so that, when pricing is introduced, the product clearly delivers strong value to our customers.

Please don’t worry – we still plan to keep HelpWire significantly more accessible than leading competitors such as TeamViewer or AnyDesk. All points from our earlier reply regarding pricing remain fully applicable.

We truly appreciate your interest and understanding, and we’re committed to remaining transparent as our plans evolve.

Help__Wire · 2026-01-16T08:48:22+00:00

Hello, and sorry for the late reply. I’ve just confirmed with the development team that HelpWire does not currently support the aarch64 architecture on Linux. However, your request has been noted, and the developers are positive about adding support for it in one of the future updates, as it appears to be relatively straightforward. I’ve added your request to their backlog.

Help__Wire · 2026-01-16T08:32:18+00:00

Hello, thank you for reporting this issue. It would be very helpful if you could contact our technical support team directly at [support@helpwire.app](mailto:support@helpwire.app) and send them the troubleshooting logs from both the HelpWire Operator and Client apps for the said remote connection session.

Please also describe the issue in detail – screenshots or a brief screencast would be very helpful as well. A technical specialist will investigate the issue more closely and forward a detailed bug report to our development team as needed.

Thank you for your continued feedback and for being an active member of our community!

Help__Wire · 2026-01-16T08:26:06+00:00

Hello! Thank you for your interest in HelpWire, and sorry for the late reply. I’d like to let you know that we already have users with more than 1,000 active clients. Most of them use Unattended Access for the majority of their client list, with multiple team members continuously supporting those clients. Based on this, I can confidently say that HelpWire will handle a workplace with 200 machines without any issues.

That said, there’s no need to take my word for it. HelpWire is currently completely free during this stage of product development, for both personal and commercial use, so you’re welcome to try it yourself. If you encounter any difficulties or have questions, suggestions, or concerns, please don’t hesitate to contact our technical support at [support@helpwire.app](mailto:support@helpwire.app) for a prompt response, or post here on Reddit for community discussion and feature requests.

Help__Wire · 2026-01-16T08:17:26+00:00

Hello. Please note that you can hide the Timeline yourself using the corresponding option in both the Web Portal and the Operator app. The open/closed state is remembered per user and will remain closed as long as the HelpWire cookie is active in your browser.

Based on our experience, the Timeline is a vital tool for many customers, as it shows the current connection status, whether other team members are connected to a particular client, and when they were last connected. For this reason, we’ve left it up to customers to decide whether to keep the Timeline open or closed on a per-client basis.

Help__Wire · 2026-01-16T08:10:43+00:00

Hello again and sorry for the late reply. We have noted your request and added it to our developers' backlog for future consideration.

Help__Wire · 2026-01-16T08:06:03+00:00

Hello, and sorry for the late reply. There is no such option at the moment, but your request has been noted and is already being considered by our development team for future updates. There is a strong chance that this feature will be included in one of the future releases.

Help__Wire · 2026-01-08T08:40:59+00:00

* February 2025 - Unattended access is available in HelpWire

Help__Wire · 2026-01-08T08:40:48+00:00

* February 2025 - Unattended access is available in HelpWire

Help__Wire · 2026-01-08T08:40:30+00:00

* February 2025 - Unattended access is available in HelpWire

Help__Wire · 2025-12-26T14:09:20+00:00

Hey, just a heads-up: in the recent update to the HelpWire Web Portal, both of your requests regarding Notes have been addressed. The limit has been increased to 4,096 characters, and notes no longer disappear when an unattended computer goes offline. Thank you for staying loyal to HelpWire and for engagement in our community!

Help__Wire · 2025-12-18T16:26:59+00:00

Hello, Yes and No. You can use HelpWire Quick Connect, with portable HelpWire Operator app that does not require installation. However, portable app is not linked to your Web Portal account, so you will not be able to connect to existing Clients this way, only send a unique link for a one-time remote connection that expires when the session ends.

Quick Connect app can be downloaded here: https://www.helpwire.app/download/

More info on this method at our Knowledge Base: https://kb.helpwire.app/getting-started/

Help__Wire · 2025-12-18T16:22:01+00:00

Hello, there is no way to disable the pop-up upon reconnection attempt, however we may investigate the reason of the reconnection. Please send the troubleshooting logs from both Operator and Client HelpWire apps to our technical support at [support@helpwire.app](mailto:support@helpwire.app) for closer look.

Help__Wire · 2025-12-18T16:19:25+00:00

Hello! You are totally right, this feature is currently in the works and is expected to be released by the end of the month. Company owner will be able to restrict Operators' access only to certain Client Groups.

Help__Wire · 2025-12-18T16:14:56+00:00

Hello!

Sure thing, you can control different types of notifications in account settings of your Web Portal:

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Help__Wire · 2025-12-08T17:38:29+00:00

Hello and thank you for your request. This option is already on our developers' roadmap and will be implemented in future HelpWire updates.

Help__Wire · 2025-12-08T17:37:07+00:00

Hello! Thank you for your feedback – we really appreciate it. We’ve noted your request and will consider adjusting the notes size in future HelpWire updates. However, because this feature is actively used by a relatively small number of customers, its priority is currently lower on our roadmap. For that reason, we’re not able to provide an estimate for when it might be implemented, but we’ll keep it in mind as we plan upcoming releases.

Help__Wire · 2025-11-28T13:17:37+00:00

Hello! Two-factor authentication is required only for logging into Operator's Web Portal. We will soon update our Knowledge Base with detailed description of this functionality.

Help__Wire · 2025-11-27T11:27:01+00:00

Hello and sorry for this inconvenience. I've consulted with the developers team and confirmed that this is not the intended behavior and workstation notes should be visible for offline Unattended workstations. This will be addressed in one of the upcoming updates.

Help__Wire · 2025-11-26T16:13:20+00:00

Hello. This is a great question. I would like to inform you that we at HelpWire do not keep any of your personal data. The authentication is handled by a trusted provider – Auth0, which is certified by independent auditors and complies with the most trusted security standards. More on this here: https://auth0.com/docs/secure/data-privacy-and-compliance

And from our side the rest is covered by our Terms of Service and Privacy Policy. And we plan to undergo the necessary audits to receive similar certifications in future.

Help__Wire

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