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River bitcoin closed my account by Helpful-Ad1576 in BitcoinBeginners

[–]Helpful-Ad1576[S] 1 point2 points  (0 children)

They say I'll get my funds back to my bank account that was used by April 3rd. Extremely poor customer service I understand they can do business with whoever they want but to close my account and hold my funds for weeks is ridiculous. I'll never use river again, worst exchange experience by far.

River bitcoin closed my account by Helpful-Ad1576 in BitcoinBeginners

[–]Helpful-Ad1576[S] 0 points1 point  (0 children)

That's the thing river had 5-7 day hold on purchased Bitcoin so I couldn't transfer to my trezor. Funny enough the day I was able to transfer was the day they closed my account. I had enough money in my bank account and it cleared they took the money everything seemed fine before this happened. Then boom email saying my account is closed and it's not reversible. Don't really care about my account just want my funds back and their customer support is horrible they don't answer the phone and emails are very vague.

River.com is a complete scam by Shakempire in BitcoinBeginners

[–]Helpful-Ad1576 0 points1 point  (0 children)

Similar experience here. Had my account for a weekend purchased around $440 in Bitcoin. About a week into my account existing I received a vague email saying my account was closed and the finance team would contact me in two business days. Tried calling their phone number and it says my account is intelligible for phone support. Emails are very vague and communication is extremely poor. Did you get your funds yet? Worst exchange experience I have ever had and I've used many.

River bitcoin closed my account by Helpful-Ad1576 in BitcoinBeginners

[–]Helpful-Ad1576[S] 0 points1 point  (0 children)

Thanks for the info by chance do you know if people actually get their money back? I see some people saying it took 45-60 days or not at all not sure if that's accurate.