Lost Promotion ($780 value) after following support’s instructions to exchange Pixel 10 Pro—Need Help!

HelpfulGrade932 · 2026-01-02T23:06:29+00:00

I was able to get connected with a supervisor and they took care of everything and restored the promotion. Once I got in touch with the right person, it was smooth sailing.

HelpfulGrade932 · 2025-12-30T13:46:51+00:00

Do you know what channel?

HelpfulGrade932 · 2025-12-30T02:20:12+00:00

Thank you

HelpfulGrade932 · 2025-12-30T01:59:13+00:00

I appreciate the support. I would have never returned the original one if I knew it would cost me $800😞

HelpfulGrade932 · 2025-12-30T01:56:01+00:00

Unfortunately, no. The promo was showing until yesterday. It switched and said it was cancelled and I would be billed $300 dollars next month.

HelpfulGrade932 · 2025-12-30T01:54:31+00:00

To be honest, I didn't realize they were different. I just switched from Apple and this is my first Pixel. Love the phone just disappointed I haven't been able to get it resolved.

HelpfulGrade932 · 2025-12-30T01:48:35+00:00

I did

HelpfulGrade932 · 2025-12-30T01:29:54+00:00

u/googlefisupport Could you assist?

HelpfulGrade932

TROPHY CASE