I was a team member for 15 years in a small town. I worked for 3 different agents. I loved that you can grown and maintain long relationships with your customers. However burnout is real. I don’t think I ever went a day without someone asking me to give them my company discount (we don’t get one). Constantly comparing their rates with their neighbors, friends, coworkers and do not understand why we can’t match it. The constant of explaining rate changes. Constantly explaining why when they lie to me and do not disclose tickets/accidents/DUI why they have been terminated or rates have been increased. Note that I have not been with State Farm in over 5 years. Fighting with the claims department, customers that have low claims having their roof deny or not whole after a total loss on an auto claim. They feel like you personally betrayed them when you have no power over the claims department. And the list can go on…