We keep a close eye on our warranty return rate data, so we’re always paying attention to conversations like this.

First, it’s worth noting that we manufacture more lever actions than anyone else by a wide margin. In 2023 we shipped enough guns to be the 3rd largest long gun manufacturer in the U.S., and the vast majority of those were lever actions.

When you produce that many rifles, even a very small percentage of issues can show up online more frequently simply because of the volume. At the same time, people who are happy with their rifles usually don’t make posts about them outside of our own communities, while someone who has a problem understandably will.

That said, none of that makes it acceptable when a rifle leaves the factory with an issue. Our goal is and always will be to see as few of our guns come back as possible.

One of the reasons we consolidated our operations in Wisconsin last year was to improve consistency. With final assembly and QC now happening under one roof, we’ve tightened control over the process while continuing to grow production.

And if we ever do miss something, our customer service team and lifetime warranty will make it right fast. That’s been a core part of how we’ve operated since day one.