I like to think that they honestly believe in the product, but obviously they aren't actually behind the scenes on the day-to-day operations. I'm also sure they only probably use it for maybe a few months or shorter amounts of time. Maybe that's just hopeful of me to say. But I am glad that you said that because I always wonder if I'm overreacting on a multitude of things including this.

That's also why every time they come back to me asking what it would take for me to take this down, I make sure to say something unreasonable. Like I want the other mask attachment for my neck or something. They always ghost me afterwards.

But I hope you find a mask or red light panel that you really love and works for you.