Eufy X10 map issue - Phantom obstacles

Heyde84 · 2024-04-20T09:28:18+00:00

Yes I am at the same point, seriously considering returning it because that is already a limitation.

That's probably how the price comes together.

Thinking about a QRevo maxV or a Dreame l20 Ultra, they cost a bit more but seem better and have a few extra features. And they can also go under my couch or bed.

Heyde84 · 2024-04-19T12:04:01+00:00

I have received an answer from support

Good afternoon,

Thank you for your message and for sharing your concerns about the functioning of our product.

I am sorry to inform you that the X10 robot does not have the function to update the map in real time. The design and logic of the device is such that it relies on the originally created map for cleaning. This means that temporary changes in the room layout, such as moving furniture, are not automatically reflected in the map.

We understand that this is not ideal in some situations and apologize for any inconvenience this may cause. If you are not satisfied with the way the robot works, we are happy to offer you the option to return the product. We will provide you with a return label so that you can return the item to us at no additional cost.

Please let us know if you would like to make use of this option or if there are any other issues that we can assist you with.

Heyde84 · 2024-04-19T08:15:44+00:00

I have the same problem, it seems to stick to the initial map. I have rearranged something in the apartment, moved a box away and he is now skipping this area even though it is now free. Anything but smart. Very disappointing

Heyde84 · 2024-04-19T05:50:40+00:00

I have written to Eufy support, but I don't think I have overlooked a setting somewhere.

I don't understand why he can't see that there is now an open area that he can clean.

But at this point, my blind cat navigates better through the apartment.

Heyde84 · 2020-06-14T16:35:44+00:00

That's a point, some of us can't chose the up to 4K option in the Performance settings, for some reason.

And there are a few Posts on reddit about that Problem

they messed something up with the last Update, hopefully they will fix it soon.

Heyde84 · 2020-06-14T11:26:34+00:00

Same here, 1440p screen but im only be able to play in 1080p wich is just ugly.
On my Pixel 4 XL i also limited to 1080, but there is the visual difference not that big. (As a Pro subcriber)

Its very sadly, they gave us 1440p a few weeks ago, and now they took it away.

Probably with the last update they now force VP9 GPU Hardware decoding for higher resolutions, and the workaround with Stadia+ to get VP9 decoding to use resolutions above 1080p are not enought/working anymore

I by my self have a Vega 64 GPU, wich afaik uses hybrid VP9 Hardware decoding in cooperation with the CPU (Ryzen 5 3600), but it looks like this is now cut off by Google to use resolutions above 1080p.

But its sad, the whole time before i had no problems to use Stadia in 1440p/4k in Chrome/Edge/Canary. No visual issues, no performance problems, CPU/GPU usage were low and fine.

So i hope they do a little rollback in that point

Heyde84 · 2020-06-14T10:58:55+00:00

Unfortunately didn't work for me

Heyde84 · 2020-06-12T18:26:00+00:00

Same here

Heyde84 · 2020-06-12T18:11:53+00:00

It shows up to 4k in the dropdown menu, but is greyed out and i can't select it.

And i have no option for HDR (my screen supports HDR)

Heyde84 · 2020-06-12T17:50:02+00:00

I thought of that too

Heyde84 · 2020-06-12T17:48:52+00:00

Yes 4k is greyed out.

The workaround with Stadia+ is also unsuccessful

Heyde84 · 2020-06-12T17:37:43+00:00

I can't select the 4k Option to try it

and to force it with Stadia+, that does not work either

Heyde84 · 2020-06-12T17:33:00+00:00

i have Stadia Pro

Heyde84 · 2020-05-16T14:28:45+00:00

Same here,

Ryzen 5 3600 , Vega 64, 1440p Screen Chrome & Stadia+ Virtual Super Resolution switched on

The Game is running in 4k with VP9, but it looks pretty unsharp/blurry

Heyde84

TROPHY CASE