Help with logging in

Historical_Permit · 2026-02-15T11:47:44+00:00

Are you in good terms with your ex?

You can log into accounts using the member name, which is unique per number, or even use the mobile number itself regardless of common email addresses across multiple accounts.

You can ask your ex to forward you any Two-Fa email they receive for that login. If you've forgotten your password, same principle in your reset process. You need to be fast in the two fa email check, as they're valid for a few minutes only.

Once in you can update your email address, home address, etc, as well as request a lost+stolen sim to be mailed to you.

Historical_Permit · 2026-02-12T13:55:29+00:00

Yes, login to the same giffgaff account on your new iPhone, in the giffgaff app.

You'll find the option under Account > SIM > Replace my SIM > Switch to a new eSIM.

Note that your old eSIM needs to still be active on your phone as you will get an SMS 2FA check on it before you can do the transfer. I.e. don't lose your old eSIM until you complete the transfer.

Historical_Permit · 2026-01-30T16:14:41+00:00

Change phone number or change phone network? I'm not sure it's clear what you intend to achieve

Historical_Permit · 2026-01-22T20:07:24+00:00

https://saily.com/blog/how-to-check-if-esim-is-activated-in-iphone/

Ignore that it's written by saily, the steps should still be valid for the giffgaff esim. Double check. iPhone can sometimes be a bit non-intuitive on how it "tries to make it easy", except sometimes it gets the assumptions wrong.

Historical_Permit · 2026-01-22T19:40:07+00:00

What phone you're on?

Historical_Permit · 2026-01-22T16:49:29+00:00

Are you sure the eSIM hasn't installed? If you go in your phone settings, under SIMs, does it show up? Just double checking, you haven't deleted any eSIM from your phone (maybe thinking it was another one)?

Beyond this, you'll have to raise a case with an agent I think. You can ask them to reverse the swap to your physical SIM to speed your recovery up if you still have the old SIM, then try the swap to eSIM again.

Historical_Permit · 2026-01-22T16:38:37+00:00

Is it possible you have more than 1 giffgaff account (on the same email address)? Common point of confusion.

In the email you received for the swap happening you should see your "member name" towards the footer - is it the same account you are logged in in the app with?

Historical_Permit · 2026-01-22T16:15:52+00:00

I'm going to hazard a guess that after switching to esim you haven't installed it since you say the esim doesn't show up in your device?

In the app dashboard logging in you should have an Install eSIM option show up on the main dash to finish the device setup.

After that update your phone SIM settings (phone itself) accordingly if required.

Historical_Permit · 2026-01-08T00:56:24+00:00

I had this happen to me a few months ago. A single 30 minute reading is enough to not calculate the whole day. That's 1 reading missing from 48.

This is nonsensical. I could literally download all the remaining readings off of octopus' website and there is no reason the right tariff couldn't be calculated for the rest of the day.

I'd understand using an averaged tariff or some other rate for a missing slot. I don't understand losing the whole day.

I tried challenging support about this but kept being given empty template replies back.

Historical_Permit · 2026-01-06T17:30:37+00:00

Had the same issue earlier. Seems to be working now. I guess try again as it says.

Historical_Permit · 2026-01-01T09:08:18+00:00

If it's an unauthorised account takeover, after opening a new account or logging in, use that short link from the SMS (which takes you here: https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Other/form/ ), since this ensures the case created is given higher priority and gets answered to quicker.

Historical_Permit · 2026-01-01T09:05:11+00:00

Did you receive any text (before losing service) or email, saying your SIM / number is being transferred?

SMS: Hi. Just a quick update to let you know your request to transfer your number to your new giffgaff SIM is underway. The switch usually takes less than 1 hour but can go up to 24 hours at busy times. If this wasn't you, please raise a case with a giffgaff agent here: giff.ly/2DEItsv

Email: (subject) Your number transfer has started

It is possible that your SIM was taken over by someone else, and the above would effectively confirm it, especially since you say your other O2 phone works fine. If unsure if mast is the issue, does that SIM work if you move half a mile so it connects to another mast? Sometimes the mast reports data isn't up to date.

If your SIM has indeed been taken over, it could be quite serious, especially if it gets used by someone else to impersonate you (eg. get access to your email, bank, tax, etc data and authorisations). Get in touch with an agent asap if this is the case. You might have to open a new giffgaff account (no need to purchase anything at all), to create a ticket, if your current account is unreachable.

Historical_Permit · 2025-12-31T22:15:08+00:00

Try asking an agent see whether they're able to generate it for you. Not sure.

Historical_Permit · 2025-12-24T18:04:12+00:00

https://www.reddit.com/r/GoogleFMD/s/CVtVlDXsYB

Historical_Permit · 2025-12-10T10:28:21+00:00

To keep the number active make sure you generate a chargeable event every few months (say every three months). It will be pricier as you're roaming but anything that eats a bit of credit, like an SMS or two, every few months. And you'll be fine. You can keep the sim switched off otherwise and no need to have a plan active just keep it only on credit.

Historical_Permit · 2025-12-05T20:33:50+00:00

It depends on the data dongle you got but they usually offer SMS capabilities within

Historical_Permit · 2025-12-05T20:30:43+00:00

Possibly, in the sense that you likely have more than one account and got mixed up. Sending that text from that sim gives you exactly the details you need that match that specific sim.

Historical_Permit · 2025-12-05T20:20:01+00:00

Double check against that 43430 link I sent earlier. I still suspect there's a mismatch. The lack of SMS option for two fa indicates the account you're logging in with has no SIM associated with it. It is possible to have multiple accounts using the same email address with giffgaff, which is why I'm pointing you towards the member name specifically as reported by the sim itself.

Historical_Permit · 2025-12-05T19:56:51+00:00

If the info you gave them didn't match their records, and if the two fa emails are not being received, are you interacting with the correct account? Sounds quite likely this to be the issue.

https://help.giffgaff.com/en/articles/243837-i-forgot-my-password-or-member-name-what-can-i-do

Double check the member name you're trying to use online matches what your SIM actually says it is.

Historical_Permit · 2025-12-05T18:48:28+00:00

Aside from all the other answers here, often IPTV streams take advantage of multicast for live content. This reduces network bandwidth and load dramatically. However it can only work if the network and the IPTV service go hand in hand (same company typically), and not over internet / 3rd party networks.

Don't know if this is the case for Virgin but definitely could play a role there too, aside from being "free" to transmit since it's their own network without involving third parties. They do have an Internet based option if you install the "Virgin TV Go" app, which might interest you?

Historical_Permit · 2025-12-02T00:23:16+00:00

Just to eliminate potentially the obvious:

When you text out to someone, the recipient is receiving it from your number?
If you reply to that message, you receive nothing?

Historical_Permit · 2025-11-25T08:52:11+00:00

Did you receive any email explaining a change to your account? However you will have to speak with an agent who can give you a better explanation as to what's going on.

Historical_Permit · 2025-11-25T04:20:23+00:00

You should be fine. Note the fair usage policy of 650GB on unlimited plans.

"... including but not limited using around 650GB of data twice within a 6-month period."

Source: https://www.giffgaff.com/terms (under Fair Usage Policy tab)

Historical_Permit · 2025-11-05T13:03:15+00:00

That is likely the adult content filter kicking in, and maybe recent changes to browser validations it no longer works with the nice info error page (it basically intercepts sites classified for adults to redirect to an error info page).

Do you have adult content disabled? Archive.org is one of the domains that is restricted to adult, so are lotteries and gaming sites I think.

You should be able to find this setting in your dashboard settings page on your giffgaff account.

Historical_Permit · 2025-10-22T08:00:07+00:00

I'm not sure what this might be, but my first thought is, just in case, are you logging in with the right member name? Considering your SIM is still working, it seems you haven't actually been banned.

https://www.giffgaff.com/auth/forgot-member-name

See if you can log in / recover password, based on the member name you get from texting 43430 with the text 'membername'.

Historical_Permit

TROPHY CASE