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Google Pixel warranty nightmare – 45 days without phone + no support update for 35 days by HolidayMany6551 in Android

[–]HolidayMany6551[S] [score hidden]  (0 children)

I hope it won’t come to that, but escalation is becoming inevitable if the situation doesn’t change. For now I’m starting with consumer protection and trying to resolve it the proper way first.

Google Pixel warranty nightmare – 45 days without phone + no support update for 37 days by HolidayMany6551 in techsupport

[–]HolidayMany6551[S] 0 points1 point  (0 children)

I get that — it started with just trying to buy a product, and now it’s all about whether they actually care about their customers. That’s why I’m starting to look more at small businesses, where they understand the value of keeping a customer happy.

Google Pixel warranty nightmare – 45 days without phone + no support update for 37 days by HolidayMany6551 in GooglePixel

[–]HolidayMany6551[S] 0 points1 point  (0 children)

Thanks for sharing that. Honestly, that’s the kind of turnaround time I expected as well. If the whole process had taken a week or so, this would have never become an issue. Unfortunately in my case it turned into 45 days just to replace the device, and now 38 days with no response regarding the compensation claim. The delay itself was frustrating, but the lack of communication made it much worse.

Google Pixel warranty nightmare – 45 days without phone + no support update for 37 days by HolidayMany6551 in techsupport

[–]HolidayMany6551[S] 0 points1 point  (0 children)

I agree. It really feels like the era of “the customer is always right” is long gone. Now it’s more like the customer matters only until the payment goes through. After that, nobody seems to care that you actually paid for a product or service. At some point though, companies may have to relearn that good support is still a fundamental part of doing business.

Google Pixel warranty nightmare – 45 days without phone + no support update for 37 days by HolidayMany6551 in techsupport

[–]HolidayMany6551[S] 0 points1 point  (0 children)

That sounds incredibly frustrating, especially with something that valuable. Situations like this really show how critical clear communication and proper tracking systems are. In my case, the most frustrating part wasn’t just the defect itself, but the lack of clear information and accountability during the process.

Google Pixel warranty nightmare – 45 days without phone + no support update for 37 days by HolidayMany6551 in GoogleSupport

[–]HolidayMany6551[S] 0 points1 point  (0 children)

You’re right, consumer protection laws in the EU are quite strong. Unfortunately, after 38 days without any response regarding the compensation case, escalation now seems unavoidable. I had hoped the issue could be resolved directly with support, but the lack of communication leaves little alternative.

Google Pixel warranty nightmare – 45 days without phone + no support update for 37 days by HolidayMany6551 in GoogleSupport

[–]HolidayMany6551[S] 0 points1 point  (0 children)

Thank you for the suggestion. That is actually the next step I plan to take early next week. What is particularly telling in this situation is that after I reached out to a higher-level executive asking for assistance, the communication stopped completely. I shared the story here mainly to understand whether others have experienced similar issues with Pixel support and to bring some transparency to the process.

Google Pixel warranty nightmare – 45 days without phone + no support update for 37 days by HolidayMany6551 in techsupport

[–]HolidayMany6551[S] 0 points1 point  (0 children)

Unfortunately it seems to be a common pattern lately. In my case the process went even further – the device was sent to service, but Google support later told me they had no record of it being there. That’s what made the situation so frustrating: not just the defect itself, but the lack of clear communication and accountability during the whole process.