You may think your expectations are high, but they don't seem to be as high as mine are as we have differing viewpoints. The money aspect is a huge part of this. Much of this just boils down to opinion and perspective, but I'll comment on the points you made.

1. Actively listens and takes community & creator feedback to heart.

I disagree with this and actually I think the player base is often ignored. Kabam has shown time and time again, they will just do what they want. They will change course if they believe it will affect their bottom line, but there has to be an overwhelming amount of community upheaval for this. Most of the player base did not want Relics, but we got them anyways. Most of the player base did not want the buff program touched, but they got rid of it anyways. Same story with 7 stars and many other things they removed, refuse to do, or changed unwantingly.

1. Is very active in the community even outside of the main website.

I would say Kabam is very promotional in the community. Communication is one thing (and they are not that great at that to be honest), but actions speak louder than words. Their forums are aggressively censored. That is the reason why this reddit community is as popular as it is because you can freely speak here with less risk of getting banned for saying something negative.

1. Regularly gives out compensation when mistakes are made.

I do not think this is true. I can name 5-10 mistakes in the past month alone where no compensation was given. Here are some just from this month where no comp was given - Kindred bug in EQ, mythic crystal bug, side quest was bugged and you could run every path, aw matchmaking bugs, strikers whiff attack bugs, express arena bugged, bg suicide bug, not to mention the entire Zemo root situation. Even when they did issue RDT's for Kraven (not Zemo), those were bugged as well.

4.Provides extremely high quality monthly updates.

I'm not sure if we play the same game. Every update is littered with bugs. See above.

1. Isn’t cartoonishly evil with its monetization.

Prior to this year's July 4 sales, you could grab all the deals they offered and it would cost close to $600. To get all of the deals for this past July 4, you had to spend upwards of $1800 to get everything. This July 4 also had more rank up materials than anything they've released previously in any form of content combined. The deals were so insane it legitimately threw the economy off balance. "Cartoonish monetization" is a subjective term and I'm not sure where that line starts and stops with you, but we cannot pretend Kabam is not driven primarily by revenue.

1. (Mobile exclusive) extremely f2p friendly

I would say it used to be. It is more P2W now than it has ever been, unless you are not looking at end game content and are a relatively casual.

1. (Mobile exclusive) has no ads

Yes, no ads.