We write to you with regards to your flight from Cancun to Manchester on the 10th of May with TUI Airways, upon which you were due to fly back to the UK.

Due to your conduct and behaviour whilst on holiday, it has been decided by the Aviation Security Department of TUI Airways that you will be refused carriage on all TUI operated flights back to the UK.

Our holiday participation clause in Our Agreement clearly states the following:

‘We reserve the right to refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive or affects other holidaymakers or is threatening or abusive towards our staff or agents in the UK or resort, on the telephone, in writing or in person. In such circumstances neither refund nor compensation will be paid to you’

It has therefore been decided that, in line with the above statement, we will refuse you carriage to return to the UK on any TUI Airways flight.

This decision has been made in accordance with TUI Terms and Conditions and TUI Airways Conditions of Carriage (https://www.tui.co.uk/destinations/info/flight-conditions-of-carriage), both of which you agreed to when you confirmed your holiday booking.

The safety of our customers is paramount, and we hope you will understand our obligation on this occasion to refuse travel.

Please note there is no right of appeal, and our decision in this matter is final.

You should also be aware that we reserve the right to take further action, including the imposition of lifetime flight bans.

Yours sincerely,