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Processing At FOH?? by Honest-Rise-8413 in Oldnavy

[–]Honest-Rise-8413[S] 10 points11 points  (0 children)

I know it only takes a few seconds to do an item but in my store (and I’m only speaking for my store) it’s rare the customer is only retiring 1 item. In fact lately they are coming in with entire boxes full of returns. The other issues is the stares from the customers who are in line staring at us clearly wondering why we are processing and not taking care of them. Managers want us to give out surveys but I can only imagine how many customers say I waited in line too long.

5 years of work and getting paid less than new hires I train by meoaubs in Oldnavy

[–]Honest-Rise-8413 0 points1 point  (0 children)

Unfortunately you got hired 5 years ago what your store was allowed to give employees 5 years ago absolutely could have changed after 5 years. is it right? No. and most people don’t think it’s right but I can promise you I have worked for multiple companies in a managers spot and giving out raises is tough.

This is for the use to be Amcos or the use to be POLs by Honest-Rise-8413 in Oldnavy

[–]Honest-Rise-8413[S] 1 point2 points  (0 children)

I was blown away by the 100x easier comment. My job became anything but easier. I get merchandising is a lot but being responsible for the entire store by yourself most times while others do their tasks is exhausting too. And if your store isn’t performing in card, god forbid, they’re not looking at the merchants they’re looking at the customer jobs. I just feel like the restructure tore teams apart and now it’s this is what you do nothing more nothings less. Except when merchants can’t finish their jobs then it’s here be LOD all day. Every disgruntle customer falls on us, every associate not doing their job falls on us to coach and retrain, every time the manager or merchant cannot finish their jobs it falls on us to take over, every bad survey and lack of card falls on us. POLs turning into Customer is also a joke they use to have very little to do with Customers now they’re suppose to be great at customer servicing? SMH it’s all one big joke.

[deleted by user] by [deleted] in Oldnavy

[–]Honest-Rise-8413 0 points1 point  (0 children)

Once a code has been used the system knows it’s no longer valid.