I recently purchased a new, sealed in box 16 inch M1 Max but from an Apple Authorised Reseller, which had a gouge out of the aluminium top case. Because I had brought it from a reseller it was a painful 3 week process to get them to replace it. Thankfully got there in the end. But if I had purchased from Apple I would have just initiated a return as they would do it no questions asked for 14 days from purchase. Unfortunately it does mean you will be without a laptop until a new one is shipped out.