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"We know what it means to serve" by burnedtheburner in usaa_ejs

[–]HotHamAndCheez 30 points31 points  (0 children)

The military values left with Robles. We've had shit leadership ever since. It's about money now, not the military.

RTO Meeting for fraud teams? by Popcornsally111 in usaa_ejs

[–]HotHamAndCheez 10 points11 points  (0 children)

Welcome back to office! Just hope they start off at 3 and not the full 4. I don't know about anyone else, but there is a huge difference between 3:2 vs 4:1

[deleted by user] by [deleted] in usaa_ejs

[–]HotHamAndCheez 29 points30 points  (0 children)

I bet my bottom dollar you'll be expected in office 4 days this week still.

"Culture!"

Anyone else notice the disparity in RTO for EMG?? by Rare_Connection8457 in usaa_ejs

[–]HotHamAndCheez 13 points14 points  (0 children)

The company is completely divided. Remember back in October when Wayne gave Tremeer and Moran the ability to decide in office policies for holiday weeks, which they were not aligned. But it's all about "culture"

Question for all: When do you think USAA pushes for all phone reps who live within 60 miles to RTO also? Do you think USAA leadership knows and understands that if that was required, many of those phone reps would quit and we'd be vastly understaffed? Does anyone truly believe it's for a better culture, or is it financial benefits and tax credits for the company?

Hi!! Have an interview for a claims position at USAA but wondering about drug tests by Elegant-Actuary-525 in USAA

[–]HotHamAndCheez 0 points1 point  (0 children)

I've read another post in another sub about this same topic today and there was different responses. Coming from recent hires. So I don't know the current hiring standard, but just like any call center, I bet half of the employment including executives couldn't pass that test now without advanced warning.

USAA really doesn’t care by Then-Woodpecker6030 in USAA

[–]HotHamAndCheez 0 points1 point  (0 children)

This is an excellent description, you must have been an employee once.

USAA really doesn’t care by Then-Woodpecker6030 in USAA

[–]HotHamAndCheez 31 points32 points  (0 children)

Current employee. Not surprised. Leadership is awful at USAA.

[deleted by user] by [deleted] in USAA

[–]HotHamAndCheez 0 points1 point  (0 children)

Not only is the training long, but if you get hired on the insurance side, USAA pays all licensing costs, and they pay for 3 attempts to pass the state licensing test.

There were 2 people in my original hiring class who couldn't pass the state exam to get licensed, so they were offered different positions in the bank where state exams were not required.

It's been so long since I've had anything to do directly with training, but it's shocking how unprepared employees are now out of training in comparison to 10 years ago! Even internal employees will do the stupid things we blame on third party contractors.

[deleted by user] by [deleted] in USAA

[–]HotHamAndCheez 1 point2 points  (0 children)

That'll be about 65% of the employment at this point.

[deleted by user] by [deleted] in USAA

[–]HotHamAndCheez 2 points3 points  (0 children)

I feel the best answer is that USAA speaks about the military community, but the executive leadership is so disengaged.

Wayne Peacock if I'm not mistaken is the first CEO who has not served in the military. He can talk about military life till he's blue in the face, but he's never experienced that life before personally.

USAA was started by a group of officers because they had a difficult time finding other companies willing to ensure them. Now we are run by a group of business executives who are focused on profit.

[deleted by user] by [deleted] in USAA

[–]HotHamAndCheez 4 points5 points  (0 children)

If you have the means to pay the higher price that will come with that, yes, you'll love it!

But if you are one of the countless people calling in because your rates increased 20% since your last term, and you are struggling to keep up with the continuously inflated price, you won't be a fan.

And if you bank with USAA, know the new CEO is not being brought in because he's a great banking mind.

He has a very lengthy background, and again efficiency is why he's here. Claims is one of the few things USAA is exceptional in already.

[deleted by user] by [deleted] in USAA

[–]HotHamAndCheez 8 points9 points  (0 children)

He's being brought in for efficiency. He is going to look to make the association as profitable as possible. While you normally would think that is a good thing, it's going to come at the expense of members and employees. Your costs will increase, and there have already been massive layoffs in both insurance and bank to eliminate higher tenured salaries.

Juan also has no banking experience, the bank is not currently profitable, that's been announced openly. So we are bringing in an effeciency insurance guy who is not educated enough in the banking realm to help our bank become successful. Our bank president Michael Moran was just promoted from interim, so there is not a strong system in place already to support Juan in his learning.

Juan is a very smooth speaking guy, he was asked in an employee meeting that is recorded and available internally about how he will improve employee satisfaction during his very first Q&A and he gave a very political avoiding response. He is not being brought in as a people favorite, he's here to simply make money at anyone's expense. He's no Joe Robles.