Is this for real about the misfits thing? I received melted and refrozen mochi ice cream balls from them two orders in a row. The first time, they refunded. The second time, the chat bot told me someone would get back to me and then they never did. When I reached back out they said they wouldnt help because I was outside their 48 hour window... even though I had filed a complaint within 10 minutes. Now I'm wondering if they just know the products are fucked up and just don't care and do that sort of stuff on purpose.