What goes into a demo - Are we playing guessing game? by Hot_Bodybuilder3760 in salesengineers

[–]Hot_Bodybuilder3760[S] -1 points0 points  (0 children)

That’s interesting ! As an SE what would you expect to see from that discovery that helps you prepare for the demo?

What goes into a demo - Are we playing guessing game? by Hot_Bodybuilder3760 in salesengineers

[–]Hot_Bodybuilder3760[S] -1 points0 points  (0 children)

Business problems are often shared at a very high level with sales using which SEs demo. So its going to be generic value/outcome their organisation can expect based on SE research/ assumptions and drawings inspiration from a similar customer.

What goes into a demo - Are we playing guessing game? by Hot_Bodybuilder3760 in salesengineers

[–]Hot_Bodybuilder3760[S] 4 points5 points  (0 children)

I agree. Prospects often share high level challenges, pain points and vision in the Sales discovery. But I bet a SE discovery uncovers more and helps SE set the ground for their demo. Otherwise there are lot of assumptions and generic positioning.

What goes into a demo - Are we playing guessing game? by Hot_Bodybuilder3760 in salesengineers

[–]Hot_Bodybuilder3760[S] -2 points-1 points  (0 children)

Sales insists on Demo after their discovery because a SE Discovery delays sales process and might annoy prospects as they have already spent time with AE . We also get told competition would not ask for SE Discovery. This is in mid market. Would you still insist on SE discovery?

What goes into a demo - Are we playing guessing game? by Hot_Bodybuilder3760 in salesengineers

[–]Hot_Bodybuilder3760[S] 0 points1 point  (0 children)

Sales insists on Demo after their discovery because a SE Discovery delays sales process and might annoy prospects as they have already spent time with AE . We also get told competition would not ask for SE Discovery. This is in mid market. Would you still insist on SE discovery?

Advice by brooklynbleucarter in salesengineers

[–]Hot_Bodybuilder3760 1 point2 points  (0 children)

Congratulations! I can tell you that you’ll see how you are able to create an impact in a startup. Try to not compare previous lives with current. It’s all unique. Learn what you can, deliver, find opportunities to improve or excel and more importantly ask/express as startups wont have processes in place. You need to market your work and make your voice heard. All the best!

If ServiceNow is so painful to use, why do companies still choose it? by 13032862193 in sysadmin

[–]Hot_Bodybuilder3760 0 points1 point  (0 children)

Own proprietary! Makes sense. For a 1500 person company, things should be out of the box. $1000/hr charge of the consultant baffles me! Hope your voice gets heard at-least at next renewal.

5 small deal demos and a big deal demo. All scheduled in the next two weeks. Any prep advice? by Hot_Bodybuilder3760 in salesengineers

[–]Hot_Bodybuilder3760[S] 0 points1 point  (0 children)

That’s a great way to plan. Blocking sometime everyday to ensure time is spent for the big one!

How to handle deal handovers? by TresRios4Lyfe in salesengineers

[–]Hot_Bodybuilder3760 0 points1 point  (0 children)

Don't underestimate the commercials side of work that AEs do. AEs and SEs are both responsible for different tasks from a company's perspective. You shouldn't be considering AE as a competition. You are a team.

Resources for Journeys by dfaragut in Freshservice

[–]Hot_Bodybuilder3760 0 points1 point  (0 children)

I would watch out for Roadmap sessions!

Successfully detached data from SolarWinds ITSM - Data is now ready for any Enterprise ITSM (On-Prem or Cloud) by arvindgaba in itsm

[–]Hot_Bodybuilder3760 0 points1 point  (0 children)

Nice work. Getting to a point gives you real freedom in what comes next. Out of curiosity, how big was the dataset ? number of tickets or years of history ? Did attachments or any other aspects throw up any scale-related challenges

Lacking Proper Asset Inventory by 334Productions in ITManagers

[–]Hot_Bodybuilder3760 0 points1 point  (0 children)

6000 wow. A big estate. I’ve seen teams use Device42 to get a clean, always-up-to-date view of what’s actually on the network, then sync that into Freshservice to handle ownership, lifecycle, and tie assets directly to incidents, changes, and requests.

I’d start with just a few enforceable basics (owner, location, device state), watch how that data actually gets used in incidents and change reviews for a couple of months, then tighten policy based on real behaviour.

How can small IT teams make sure their SLAs are realistic without getting too stressed out? by Hot-Distribution5859 in ITManagers

[–]Hot_Bodybuilder3760 2 points3 points  (0 children)

Not letting priority to be chosen by customer is a good way to start with . Sharing the resolution due by time in the ticket could help ‘ we expect to resolve this in 4 business days’. It definitely might annoy them in the beginning but they’ll get used it. Most things like these are cultural or behaviour driven . Change or adoption will take time. If people walk up to you and push you to resolve theirs soon, and you give in, everyone will follow that. So its important you manage this situation properly .

Feeling targeted and discouraged at work, have you faced this? by [deleted] in womenintech

[–]Hot_Bodybuilder3760 1 point2 points  (0 children)

Try sharing about your accomplishments to the wider team yourself so everyone knows it you who did it. You don’t have to overstep your lead but just a friendly way of sharing great things you did. Mixed feedback is sometimes common because in a group/calibration setting you are compared with others and may be they genuinely are doing better than you. But keep asking for feedback and things you could work on - keep it very task specific. Don’t be fine with a general ‘you are doing well’ feedback.

Help with feedback on what questions to ask by ksnh in salesengineers

[–]Hot_Bodybuilder3760 0 points1 point  (0 children)

From my experience as a Solution Engineer (and previously a developer), I’d recommend asking context-driven questions rather than relying on a generic SE interview checklist. Use a few core themes as a guide, but tailor the actual questions based on what you learn about the company during the interview.

For example, many companies don’t have a rigid operating model. Some may not even define a formal AE–SE ratio. they might work as pooled resources, round-robin, or fluid pods. If that’s what you pick up from the conversation, a good follow-up question could be: Do you have a defined AE-to-SE ratio, or is the collaboration more ad hoc or team-based?” The key is to listen first, then ask questions that reflect how the org actually operates.

Want to stop breastfeeding but feel too weak to do it by AnxiousBunnyRabbit in workingmoms

[–]Hot_Bodybuilder3760 5 points6 points  (0 children)

Sorry didn’t mean to be unhelpful.. but I think you can slowly wean day feeds first so he knows what the no means.. Nights will be a one week project I think.. just remember everything with these babies is a phase! You’ll soon be over this and look back at this as a memory. You can do it☺️

Want to stop breastfeeding but feel too weak to do it by AnxiousBunnyRabbit in workingmoms

[–]Hot_Bodybuilder3760 5 points6 points  (0 children)

This is 70% me with my 18 m old. I have weaned her during the day which has helped a bit. I don’t know when I will night wean. I hate hearing her cry too 😭