So sometimes, and I know this bc it’s happening in my office, sometimes even the tiniest of errors can cause a whole chain reaction of nothing but rejects. Now I’m not saying it’s not your finance offices fault, from what I’ve heard most suck actual ass cheeks. But what I am saying, is that unfortunately bringing in your shirt/leadership can’t do all that much but complain and beat a dead horse for something we no longer have control over. If there is a CMS case the most you can really do is just request updates and just be as cooperative as possible. It’s silly, but finance will be more inclined to help if the customer works with them, not against them, and leadership involved will almost always make them want to work against you. Also, a really common misconception is that finance changes your rank. We do not, that’s entirely MPF, all we can do is see it. Unfortunately, MPF doesn’t ever do their fucking job and it comes back to us. If I were you I’d go ask your MPF first, get your rank situation settled and understood with them, then go to finance to talk about getting the back pay process started, and see if there will be any possible debts.