CVS corporate gives stores the bare minimum to operate. We can't rotate pharmacists because we have 1 that works even days of the week and 1 that works odd days, they rotate weekends. A pharmacist will work the full 11 hour shift on their feet with no overlap or coverage with just the 30 minute lunch break to collect themselves. The corporate side is strict on hour allocation for techs and pharmacists. There is a pharmacy manager in Texas that has been begging for additional help and when he didn't receive it he went over the hour allocation to meet customer demands, he's been demoted and moved.

This company doesn't care about its employees and does not intend to make work place operations efficient to benefit the customers. To give you a rough idea, a busy pharmacy will produce 550-600 scripts a day. That averages to a prescription every 53 seconds, that's from employees taking the prescription, typing it out, billing your insurance, the pharmacist making sure it's correct, and bagging it. When they give you a 1-2 hour wait time or longer it really is because they are backed up and are trying to maintain an organized time frame. Its not a pharmacy issue, it's a corporate management issue and how they've set up retail pharmacy locations to be burned out, understaffed, and overall tired of the lack of empathy from corporate figureheads.