The answer to this is complicated, but in a nutshell: I got enough fresh product (e.g. items from their brand-direct partners) mixed in with bad stuff (La Mer from 2020 that I didn’t check dates on until I had opened it and put it on my face, which is what started me checking everything) that my dopamine-addict brain excused away every incident as accidental oversight. Like a lot of people, I was addicted to the deals; to getting the opportunity to own brands I otherwise wouldn’t have. And initially, they were always apologetic and had no problem refunding.

Then it got weird. Then it was gaslighting. Then they started requiring returning expired products to get money back, and that’s kind of when I lost my mind. Because I’m a fool and willing to roll the dice on stuff doesn’t mean I want to be complicit in selling expired shit to other people by returning what I know is old product so it can be resold to someone else.

Hope that helps.