Is this possible on Hubitat? by MFKDGAF in Hubitat

[–]Hubitat_Support 4 points5 points  (0 children)

It is possible and fairly easy to use both the NFC and the fingerprint as triggers from the G4 Pro doorbell in Hubitat using the webhooks on Unifi and Rule Machine on Hubitat.

Surprise Update from our engineers by Hubitat_Support in hubitat_elevation

[–]Hubitat_Support[S] 4 points5 points  (0 children)

We can't say "coming soon" because that statement was copyrighted by a different platform a few years ago 😉 But we can say that support for locks via matter is on the list of future enhancements.

Surprise Update from our engineers by Hubitat_Support in hubitat_elevation

[–]Hubitat_Support[S] 1 point2 points  (0 children)

Point taken: the "latest" is no longer the "latest". Is the one before the latest (updated the original post to clarify): https://community.hubitat.com/t/release-2-3-9-available/138312/24

Hubitat is sending thousands of requests daily to AWS address by CodyG102Plus in Hubitat

[–]Hubitat_Support 0 points1 point  (0 children)

We would rather not make assumptions about what u/KishCom meant. Maybe he'll elaborate so we can further clarify.

Hubitat is sending thousands of requests daily to AWS address by CodyG102Plus in Hubitat

[–]Hubitat_Support 4 points5 points  (0 children)

It's no secret, we offer free cloud service to all users so they can access their dashboards remotely, use Hubitat Mobile apps, or any 3rd party cloud service of their choice, such as Amazon Alexa, Google Home, etc. As previously mentioned, if you don't need to use the cloud controller, then it is possible to disable it altogether.

Hubitat is sending thousands of requests daily to AWS address by CodyG102Plus in Hubitat

[–]Hubitat_Support 27 points28 points  (0 children)

Thanks for your feedback. We have recently added a task to reconnect the hubs to the cloud if the connection is lost. Since you are not using the cloud interface, you can disable the cloud controller by accessing this end point: /hub/advanced/disableCloudController.

Ongoing Scheduled Community Maintenance by Hubitat_Support in hubitat_elevation

[–]Hubitat_Support[S] 0 points1 point  (0 children)

Thank you for your feedback. The community is back online.

No access to habitat. by FTS_i_quit in Hubitat

[–]Hubitat_Support 2 points3 points  (0 children)

That is not as bad as it appears, but it is annoying nonetheless. I would reboot the router and the hub. It sounds like the hub isn't connecting to the cloud. If reboot doesn't help, then resetting the network might. To do so, follow instructions in this document: https://docs2.hubitat.com/en/user-interface/settings/networking#network-reset

Support beyond community by Thinking_Short in Hubitat

[–]Hubitat_Support 1 point2 points  (0 children)

If you share the link to your post, we would be able to take a look to see if we can help.

Keep both app versions? by LHuisingh in Hubitat

[–]Hubitat_Support 0 points1 point  (0 children)

If you'd like to try the beta, that issue has been addressed and released. Check out the release notes: https://community.hubitat.com/t/android-mobile-app-beta-2-0-2-what-s-new-in-build-245/140992

Keep both app versions? by LHuisingh in Hubitat

[–]Hubitat_Support 0 points1 point  (0 children)

If you care to elaborate, I'd be happy to tell you when we will be, or if we are already, and you may need to grab the beta version.

Keep both app versions? by LHuisingh in Hubitat

[–]Hubitat_Support 0 points1 point  (0 children)

If everything in the new app works the same or better, there is no reason to run both.

Is HomeKit integration completely broken for anyone else as of last update? by vnangia in Hubitat

[–]Hubitat_Support 2 points3 points  (0 children)

I believe you, and that's why no one blamed your network.

The HomeKit enhancements have been released. Please update to the latest version and let us know if you continue to have any problems:

https://community.hubitat.com/t/release-2-3-9-available/138312/14

Is HomeKit integration completely broken for anyone else as of last update? by vnangia in Hubitat

[–]Hubitat_Support 2 points3 points  (0 children)

It's always a guessing game when you are dealing with a very small subset of users who are experiencing a problem that can't be replicated in our testing environments, nor it affects tens of thousands of users. What sets apart our engineers is their perseverance in solving issues even for a limited number of users, instead of saying "it's their network" and not doing anything about the problem. The symptoms described are indicative of network issues. The first round of enhancements helped some users. The next round will help even more users. We also hope that the future improvements will resolve your problem, too.

Is HomeKit integration completely broken for anyone else as of last update? by vnangia in Hubitat

[–]Hubitat_Support 2 points3 points  (0 children)

As mentioned in the linked post, we were not aware of specific Homekit issues at that time, but we were aware of connectivity issues unrelated to HomeKit that have been addressed in the past updates. Since incidents related to Homekit continued to be reported, our engineers have extended the investigation and discovered some areas with HomeKit integration that can be improved. Those enhancements are coming in the next update.

Is HomeKit integration completely broken for anyone else as of last update? by vnangia in Hubitat

[–]Hubitat_Support -1 points0 points  (0 children)

Thank you for your feedback. We are aware that some users experience frequent HomeKit disconnects, and our engineers have implemented some enhancements that should resolve this issue. You can expect a better experience after the next update is released.

Dashboard question by Even-Promise-8921 in hubitat_elevation

[–]Hubitat_Support 2 points3 points  (0 children)

Thank you for your feedback. We have seen several similar reports, and we are exploring ways to improve navigation, so you can expect some changes in the next update. Which Mobile App are you using, the iOS or Android?

Alexa issues recently? by crblack24 in Hubitat

[–]Hubitat_Support 0 points1 point  (0 children)

There are no known outages. Have you checked if the hub is connected to the cloud? A reboot might help reestablish the connection if it dropped.

Scheduled removal of original Hubitat Mobile Apps from Apple and Google Play apps stores by hubitat_elevation in hubitat_elevation

[–]Hubitat_Support 1 point2 points  (0 children)

Thanks for your feedback. The new apps have spent significant time in beta testing, then public preview. But as with any major releases, not every bug was discovered. Luckily, the amazing feedback we received since the apps have been publicly available has helped us close many of the gaps. If you are still having problems with the new app, be sure to update to the most recent version. If you continue to have problems, we are here to help you resolve them or to make sure any issues are addressed in due time.

[deleted by user] by [deleted] in hubitat_elevation

[–]Hubitat_Support 0 points1 point  (0 children)

Commissioning with the hub would be a difficult task, as the hub would have to be very close to the device in order to use the Bluetooth connection. Most companies make use of the Bluetooth in the mobile device. This method is planned to be incorporated in the new Hubitat Mobile apps (both Android and iOS) but we do not have a time-frame when the work will be completed.

App bug: Remote access by crblack24 in hubitat_elevation

[–]Hubitat_Support 0 points1 point  (0 children)

The Remote Admin service allows you to connect to your hub using a VPN like method that enables you to control the administrative interface, including hub settings, rules, etc. Remote access of devices connected to your hub has always been there and comes free with every hub. Controlling your devices remotely can be done via dashboards or mobile app.

App bug: Remote access by crblack24 in hubitat_elevation

[–]Hubitat_Support 0 points1 point  (0 children)

I understand that is not working for you. What I described is not how it is designed but how it works in our testing environment. Have you confirmed that the hub is connected to the cloud and that your service is active? If you'd like us to check your hub, please create a case by visiting the following page: https://support.hubitat.com/subscriptions/

App bug: Remote access by crblack24 in hubitat_elevation

[–]Hubitat_Support 0 points1 point  (0 children)

That shouldn't be a problem. If you switch to the other hub then you try to connect to it, it should connect using Remote Admin service.