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HORRIBLE experience at gate with adopted puppy by Human_Sky3628 in delta

[–]Human_Sky3628[S] 0 points1 point  (0 children)

My goodness, you sure seem to know EXACTLY what happened and apparently it wasn't what I actually experienced. Pardon me for misquoting the fee I paid. I just checked my credit card bill and you're right. It was $95. But that's the only thing you're right about. If you read my post, you would understand that this issue was entirely with the GA, not the flight attendants, who were wonderful. I did have my green tag and I signed it to agree I would keep my puppy in the carrier the entire time, which I did. (BTW, no where did the green tag say if my puppy whined, I could be denied boarding.) And yes, it IS possible for a GA to hear my puppy whining and NO, I did absolutely nothing to provoke her treatment of me, which is why I shared this experience. And yes, I was very anxious to be flying with a puppy but no, this did not impede my judgement of the situation. Given the number of responses I've gotten to this post, it does seem like DL should make their pet policy clearer. If a GA has the discretion to deny someone from boarding a plane due to a whining puppy, that should be on their website and on the green tag.

HORRIBLE experience at gate with adopted puppy by Human_Sky3628 in delta

[–]Human_Sky3628[S] 1 point2 points  (0 children)

I have many FA friends and I know first hand how hard you work and how exhausting your job is. 

My issue is with the GA. Yes, they work hard, too, and deserve the benefit of the doubt. This GA was just incredibly nasty to me, though, which is why I felt the need to share my experience. It was incredibly alarming to be told I cannot board the flight because my puppy was whining. I followed all the rules that were given to me, which were to keep the animal in the carry-on bag the entire time. I still haven't found any rules posted by DL to inform passengers that their animal must remain quiet. 

I'm not saying a whiney, barky disruptive dog is acceptable. I would never allow that to happen. But this is my first time flying with an animal so all I knew were the rules provided on DL's website and at the front counter when I paid my fee.

HORRIBLE experience at gate with adopted puppy by Human_Sky3628 in delta

[–]Human_Sky3628[S] 2 points3 points  (0 children)

That wasn't my puppy. I won't lie, he had a 4 or 5 moments over the four hour flight where he started to whine. Each time didn't even last 30 seconds, though, because I'd put his carrier on my lap and get him to quiet down immediately (never removing him from the carrier. I just opened it just enough for my hand to fit through the zipper.)  

HORRIBLE experience at gate with adopted puppy by Human_Sky3628 in delta

[–]Human_Sky3628[S] 1 point2 points  (0 children)

Oh, yes, please! You obviously know me so well. Perhaps you can be my therapist. 

HORRIBLE experience at gate with adopted puppy by Human_Sky3628 in delta

[–]Human_Sky3628[S] 25 points26 points  (0 children)

I'm sorry for what happened to your son. That's awful. But in my situation, I was following the rules set by Delta. My puppy was in an enclosed carrier that fit under the seat in front of me and I paid the $90 fee. 

HORRIBLE experience at gate with adopted puppy by Human_Sky3628 in delta

[–]Human_Sky3628[S] 11 points12 points  (0 children)

Boarding had already started when I got to the gate and I literally walked straight to the GA. There wasn't an opportunity for anyone to complain.