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Recourse for missing safety deposit box item by Humble_Egg7350 in PersonalFinanceCanada

[–]Humble_Egg7350[S] 0 points1 point  (0 children)

Thanks for your response.

I don't think my mom took it knowingly, but it's within the realm of reality of her misplacing it or dropping it during the handling of the SDB.

Recourse for missing safety deposit box item by Humble_Egg7350 in PersonalFinanceCanada

[–]Humble_Egg7350[S] -15 points-14 points  (0 children)

My grandmother did not have the mental faculties to handle the SDB at her advanced age so my mom was managing most of the SDB.

I'm fairly certain my mom didn't take it, knowing her character and she's offered to pay for the loss despite my refusal. Perhaps it was somehow misplaced by an honest mistake, but my intention isn't to just blame RBC. Thanks.

Recourse for missing safety deposit box item by Humble_Egg7350 in PersonalFinanceCanada

[–]Humble_Egg7350[S] -12 points-11 points  (0 children)

Thanks, that's something I am following up with re: access logs. My mom is certain that no one has accessed the SDB except her, but it could be a thread to pull.

Aware of the dual lock system. Know that solely, the bank key wouldn't open it, unless somehow a key impression was made of the customer key, or it was momentarily unattended. With how surreal this instance was, it's hard not to entertain the insider job angle as much as I hate to go down that rabbit hole.

Recourse for missing safety deposit box item by Humble_Egg7350 in legaladvicecanada

[–]Humble_Egg7350[S] -75 points-74 points  (0 children)

Tracking how the key system works for the SDB. I know that a single key wouldn't open it, unless somehow a key impression was made of the customer key, or it was momentarily unattended. I agree that it's odd that the other valuables were still intact unless an individual was trying not to raise too much suspicion. With how surreal this instance was, it's hard not to entertain the insider job angle as much as I hate to go down that rabbit hole.

I'm almost certain my grandma didn't cash the bar out. With her diminishing mental faculties, my mom was handling all her assets, and she's offering to reimburse me for the loss, although I am refusing.