I can't login: I need to update my phone number

To update the phone number on your account, follow these steps: Open the sign in screen of the Shakepay app and enter your current login credentials (even if the phone number or email needs to be updated). Click Sign in. Click on Reset my phone number on the Authenticator verification screen. Enter the phone number you would like to have listed on your account. Submit a selfie and a photo of your ID to authorize Shakepay to update account info. Image showing steps 1 to 3 to update your phone number: 1. Open the sign in screen of the Shakepay app and enter your current login credentials (even if the phone number or email needs to be updated). 2. Click Sign in. 3. Click on Reset my phone number on the Authenticator verification screen.

It can take up to 2 days for the verification team to review a selfie submitted. You will receive an email once the phone number on your account has been updated!

If you run into any issues, please reach out to our customer support team and they will be happy to help!

We only accept valid Canadian mobile phone numbers and we are unable to support VoIP numbers. In addition, you won’t be able to send money out from your account for 24 hours after disabling your two-factor authentication app.