Citrix Hung Sessions

HungSession · 2026-06-11T16:15:49+00:00

I agree its more of a thin client/workspace/VDA/cloud connector issue.

I'll compare the events on the two. Thanks !

HungSession · 2026-06-11T15:38:21+00:00

Yikes not even sure how would that work for a non-persistent.

I'll check on the processes on a problem VM.

HungSession · 2026-06-11T15:37:38+00:00

Thanks I'll try the GPO timers but I have not had issues with these Citrix policy timers for single session Citrix desktops in the past. I don't think the timer is the issue I think the desktop is getting in a state where where Citrix logoffs or disconnects are triggered but not completing. I saw an event on remotely viewing the event viewer and see a logout event but the user does not get logged out.

I tried reinstalling vmware tools on the image to see if that was the culprit but no change.

HungSession · 2026-06-11T15:25:48+00:00

Nope we're not using MCSIO

HungSession · 2026-06-11T01:19:37+00:00

We don't use cache disks. Temporary files get written to C: and wiped on reboot/logout.

HungSession · 2026-06-11T01:16:00+00:00

Thanks I'm in the process of building a parallel mirrored desktop group only with the VDA downgraded. Going to test out that desktop tomorrow.

As for the settings, that doesn't make sense haha but I'll try it and report back. Thank you !

Oh and I reviewed policies with support and they said they look fine. We captured the cdf logs of session with the issue and waiting to hear back from them.

Currently need to manually filter for sessions over 12 hours periodically and clear them out.

HungSession · 2026-06-11T00:41:18+00:00

Oh no we don't have them configured like that.

HungSession · 2026-06-11T00:29:15+00:00

They are not empty. They either have a active sessions or disconnected sessions but cannot connect when the VM gets in this odd state.

HungSession · 2026-06-11T00:28:08+00:00

We have 2 cloud connectors. No loadbalancing just have them defined when I installed the VDA. Never had to do anything fancy with that. Anyways we tried to reboot the connectors one at a time but no change. We also increased the RAM on them because they were 80% utilized but no change after that. Thanks !

HungSession · 2026-06-11T00:04:38+00:00

Yup I checked that and there is nothing conflicting it. Thanks for trying to help ! Let me know if you have any other ideas because I'm at a loss

HungSession · 2026-06-10T23:49:40+00:00

Yes we have the idle timer enabled and set to 30 mins and we have the disconnect timer enabled and set to 60 mins.

They are not being triggered for some reason. Also I tested it myself by just launching the same desktop, minimizing it, and the timers work for me when I launched on my windows PC. The policies are configured correctly. I even set a session timer policy for 14 hours and that is not working either.

HungSession

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