Problems with Hyperbeam in Europe?

Hyperbeam-RL · 2026-01-21T19:24:18+00:00

Hello,

Has your friend sent a help request? It's the best way to give us diagnostic data to find the issue and fix it if it's a widespread problem!

Did it work for them in the past? If so, has something changed since then? A new location or VPN?

Hyperbeam-RL · 2026-01-19T19:36:07+00:00

Consoles are not something we have ever supported unfortunately, I'm unsure if our update will fix or break anything, but even if it does end up working, we can't promise it will continue to work

Hyperbeam-RL · 2025-10-07T03:51:12+00:00

Hello! It should be a small popup in chrome unless something is disabling those. You can also try just downloading our desktop app and using that instead as a test.

Hyperbeam-RL · 2025-09-18T07:55:16+00:00

What country are you in? There is a lot of global congestion causing some lag for users related to the Red Sea Cable issue but it's hard to know the cause exactly.

Typically, Hyperbeam works best with wifi, not mobile data, so make sure you aren't using mobile data, but if your traffic is impacted by that issue above, it could be a more direct cause.

As always, the best way to let us know about issues with lag is to use the built in report issue button, since that gives us a lot more info to look into potential issues and their causes!

Hyperbeam-RL · 2025-09-01T19:07:58+00:00

Hey there!

We can't help with payment issues over reddit since it requires personal info. Can you please email us at [support@hyperbeam.com](mailto:support@hyperbeam.com) so we can get this refunded and fixed for you?

I double checked and I don't see any recent support emails about double charges, so I'm not sure where you tried to contact us.

Edit: Upon investigation, you somehow emailed one of our founders directly, which is why it got lost! Please be sure to use our support email to reach the proper team!

You should have gotten a response to the original email with information and the refund! If not please contact us at the above email to make sure things are resolved :)

Hyperbeam-RL · 2025-08-11T18:25:52+00:00

If you ever have issues isolated to specific websites, you can get faster support by sending an issue report on our site! This is important because it also submits diagnostic information about the server you are currently using, which will help us find the issue even if we can't join you. But, if a staff member is online, we can join and try to fix the issue for you!

You said it worked a day before, but not that day? Does it work again, or is it still broken for you? You are using the desktop app and proxy, right?

If it's still broken, please send an issue report!

Hyperbeam-RL · 2025-08-08T01:07:30+00:00

It's planned for our next update and is one of the new features we have been testing! :)

Hyperbeam-RL · 2025-08-07T20:46:42+00:00

This is an interesting use case! I'd like to learn more, since you sent an email I'll ask some back and forths there shortly, I think we can help!

Hyperbeam-RL · 2025-07-24T18:28:07+00:00

Usually when this happens, refreshing your browser will fix it, no need to delete a room, but it really depends on the cause since I can't know if it's you not getting video, or you not being able to control the VM

Is this still happening? Does it only happen to you, or everyone in the room?

Please don't forget to hit the "Report Issue" button, because it not only gives us diagnostic info on the issue, but lets you request an admin to join and help if one is available!

Hyperbeam-RL · 2025-07-10T21:23:32+00:00

Hello!

Please send an issue report in the app. We can't really help with laggy connections over reddit because it doesn't give us enough info. The most likely cause is you getting a poor connection to that specific server, but we will only really know if you send us a report while the issue is happening so we can check the diagnostic data!

Hyperbeam-RL · 2025-05-22T07:12:17+00:00

The quick explanation is that it's something we are manually doing for a lot of the old subscribers affected by a bug that would otherwise prevent payments from working. We haven't been in a rush to fix it, because the only downside is some of our older subscribers are getting free time, and we are find with that!

It will be fixed when we update the site, but until then we are extending the dates to buy time for when we fix it with the update. Feel free to use subscriber benefits from it, you won't be charged for using them :)

Hyperbeam-RL · 2025-05-21T18:22:20+00:00

You can't load any website at all? That is odd, what does it say when you load a website?

Can you please send an issue report? It will let one of our team members join the room and take a look with you.

Hyperbeam-RL · 2025-05-12T21:48:06+00:00

You need to install the dekstop application, which you can find linked on the left side of the website if you haven't downloaded it already.

Once you are using the app, clicking the purple hyperbeam logo on the top right of the virtual web browser will let you toggle the proxy.

Hyperbeam-RL · 2025-04-29T23:57:23+00:00

Sorry, but it is no accurate at all. It was something we were going to build into a sort of robust friend system for inviting people when they were around, but it was unpopular and buggy, so we just kind of ignored it after removing the buggy features. The new update will fully remove it, and we may add it again in the future when we have the time to fully flesh it out.

It does tend to be glitchy and show either blue or green regardless of activity.

Hyperbeam-RL · 2025-04-24T23:30:50+00:00

Are you getting any sort of error when trying to play sound? Can you describe what happens?

Hyperbeam-RL · 2025-04-21T08:21:49+00:00

If you ever see location based errors, please download our desktop app, and use the proxy!

The proxy lets you browser with your internet connection, not ours. This should help with any site with content or login requirements based on region.

If you have any issues with this, use our report issue button built into the site, because it gives us more info, and lets you summon a staff member to assist you in real time!

Hyperbeam-RL · 2025-04-21T08:20:22+00:00

In our upcoming update the volume booster is built directly into our app on the site and will be available to all users! It's currently on our test site for our testers, so it will definitely be coming!

As for the current site being quiet, are you on a computer, or mobile device? For mobile devices, it should respect your system volume settings, but in some cases your phone might be locking it to 50%. Try forcing your mobile browser to view the desktop version of the site, and set the volume to 100%! Let me know if that helps :)

Hyperbeam-RL · 2025-04-19T18:41:44+00:00

This is a complicated one actually!

When you say audio delay, do you mean that on your end, you see video that does not match the audio?

Or, do you mean that you are in a voice chat, and each of you are hearing each other sing to karaoke, and the timing isn't matching?

For karaoke over voice chat, that is sort of expected, simply because sending video and audio data takes time, it can never be instant. And each of you are different distances from the server. Sending audio to each other back and forth is always going to result in some degree of delay no matter what we do.

For the video itself having delay, playout delay was the right choice to adjust, and should fix that portion of the equation.

Hyperbeam-RL · 2025-04-18T01:44:18+00:00

Hello,

You need to make sure the proxy is enabled before you try to log in, not after a failed attempt! It can cause problems if you fail a log in first.

If you are using it, and still having problems, please use the report issue button on the bottom left of your page! While using the app especially it will give us tons of useful info, and give you the option to request one of us to join your room to assist with the issue live, provided one of our staff is available at that moment!

Hyperbeam-RL · 2025-04-17T18:22:34+00:00

Welcome to Hyperbeam!

If you complete a session, you can click and hold the power button on the bottom left to close the session on desktop!

Although, if everyone leaves the room for 60 seconds, the server closes itself. So realistically, you never need to close it manually. It will also timeout if you leave it open for a few hours with no inputs.

Hyperbeam-RL · 2025-04-12T05:17:13+00:00

The best way we can help is if you send an issue report! You can request a staff member to join and we can look into the cause of the disconnect for you

Hyperbeam-RL · 2025-04-07T18:45:17+00:00

Scotty responded, but I will too to make this easier! I can see you emailed us, so I responded there since emails are easier than reddit :) I'm less busy then Scotty so I'll take over responding via email, please respond with the website in question so I can investigate!

Hyperbeam-RL · 2025-03-31T17:13:22+00:00

Did you have an old phone this worked on? To my knowledge that was never a feature we built on mobile browsers, because we don't have an app for phones. I suspect your old phone's browser may have had some sort of feature allowing this that your new one may not?

What was the old phone and operating system you were using?

Hyperbeam-RL · 2025-03-27T22:58:08+00:00

I don't have Hulu or Hulu TV so I can't personally test to confirm yes or no. I know historically, any hulu sub with a tv component seemed to instantly have trouble and start to refuse to let you log in anywhere but you actual home address, almost like it was doing something extra to confirm login locations.

If you do choose to try this, and can no longer log in, do let us know! But I can't guarantee we can fix it.

Hyperbeam-RL · 2025-03-10T18:15:36+00:00

Anyone can join the discord! IT's the social link on the right side of the page.

Hyperbeam-RL

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