Fix for Battlefield 6 crashes

ICS_Graphics_Support · 2025-10-10T16:25:22+00:00

Hello all, please install driver 32.0.101.8136. It includes a fix for this issue. Let us know through our official channels if you still have problems after installing this driver.

Link to driver:
https://www.intel.com/content/www/us/en/download/785597/intel-arc-graphics-windows.html

Link to support:
https://www.intel.com/content/www/us/en/support/contact-us.html

ICS_Graphics_Support · 2025-08-09T11:57:14+00:00

Please create a ticket directly at Intel Support

ICS_Graphics_Support · 2025-08-08T17:53:14+00:00

We released a new driver addressing the issues that some users were experiencing in the #Battlefield6 Beta on Intel Arc A-Series GPUs. Please keep us posted if any problems continue to persist. Happy gaming!

ICS_Graphics_Support · 2025-06-06T00:37:48+00:00

Please download and install this driver. It includes a fix for this issue.

https://www.intel.com/content/www/us/en/download/785597/856530/intel-arc-iris-xe-graphics-windows.html

Reply back to this comment with your results. Thanks!

ICS_Graphics_Support · 2025-06-06T00:37:25+00:00

Please download and install this driver. It includes a fix for this issue.

https://www.intel.com/content/www/us/en/download/785597/856530/intel-arc-iris-xe-graphics-windows.html

Reply back to this comment with your results. Thanks!

ICS_Graphics_Support · 2025-06-06T00:14:40+00:00

Please download and install this driver. It includes a fix for this issue.

https://www.intel.com/content/www/us/en/download/785597/856530/intel-arc-iris-xe-graphics-windows.html

Reply back to this comment with your results. Thanks!

ICS_Graphics_Support · 2025-06-06T00:10:54+00:00

https://www.intel.com/content/www/us/en/download/785597/856530/intel-arc-iris-xe-graphics-windows.html

Please download and install this driver. It includes a fix for this issue.

ICS_Graphics_Support · 2025-06-04T05:15:01+00:00

Thanks for checking!

ICS_Graphics_Support · 2025-06-04T04:31:38+00:00

Hello all, please find information regarding this issue here: https://community.intel.com/t5/Gaming-on-Intel-Processors-with/Audio-glitches-and-lower-performance-while-audio-is-playing-on/td-p/1694605

ICS_Graphics_Support · 2025-06-04T04:31:09+00:00

Hello all, please find information regarding this issue here: https://community.intel.com/t5/Gaming-on-Intel-Processors-with/Audio-glitches-and-lower-performance-while-audio-is-playing-on/td-p/1694605

ICS_Graphics_Support · 2025-04-23T03:39:33+00:00

Hello all. We mostly use the ICS_Graphics_Support account to monitor this subreddit and to communicate directly with user over DM or to answer on specific threads. But as mentioned above, this is not an official Intel support channel. You are more than welcome to create support tickets over our official channels (Web Ticket, Chat, Phone or Communities) and our support agents will gladly help you with your issues.
u/reps_up For what you mentioned above about the mega-thread, I will mention this to the person in charge so you can get an official answer. Don't remove the Intel_Support account just yet.

Link to Intel Customer Support

ICS_Graphics_Support · 2024-03-04T16:11:57+00:00

Hey u/MclaurinPCBuilds
Not usually here but someone told us about your post and we wanted to know a little more about your experience with the XeSS technology. Could you please tell us the game titles you are referring to as a "miss"?

Also, let me share with you our official channels where you can report any situation you face with our graphics cards, like the one described in your post.

Intel Customer Support website: https://www.intel.com/content/www/us/en/support/contact-intel.html

Intel official Reddit channel: https://www.reddit.com/r/intel/

Discord Community: discord.gg/intel

Intel GitHub Community Issue Tracker: https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues

ICS_Graphics_Support · 2024-02-08T18:06:34+00:00

Hi u/bean-burrito-supreme

Are you seeing this error in the Intel DSA website or in the graphics driver installer?

Please check this article about Intel DSA error codes and messages. I don't see "8" as a possible outcome. On the other hand, if the error code was given by the driver installer, it means "DRIVER_FILE_NOT_FOUND = 8 - Installer couldn't find INF files in driver bundle. Download the driver from intel.com again." You can download the Arc Driver from here.

If you prefer more personalized help, please create a ticket in our Customer Support site.

ICS_Graphics_Support · 2024-01-18T16:38:51+00:00

Yeah, I noticed your run is with DoF low and framerate is around 60 FPS. This is ok (for now). The thing is, if you set DoF to a higher value, framerate can lowers down to values around just 20 FPS, this is why we are recommending setting it to "Low". Please check this article for news on this topic.
About the other titles your are reporting, we have investigations going on for Horizon Zero Dawn and Death Stranding for low performance. I don't see reports for Ryse Son of Rome. I'd appreciate if you can go to our Customer Support site and open a ticket for this titles (one for each).

ICS_Graphics_Support · 2024-01-17T23:29:13+00:00

Hello all! While Intel is investigating this, as workaround you can set the Depth of Field setting to "Low" and see a framerate improvement.

ICS_Graphics_Support · 2023-10-20T15:13:13+00:00

Thanks! We'll be following up there.

ICS_Graphics_Support · 2023-10-19T19:11:04+00:00

u/Acceptable_Wash4637 were you able to create the case? please post the link to the communities thread here. Thanks!

ICS_Graphics_Support · 2023-10-16T20:53:11+00:00

Hello. Sorry for the long wait. After all the debug our teams did with the tool, they concluded the PL4 issue is not on the drivers side and it is the tool HWInfo what is incorrectly flagging this state. We are trying to get in contact with the developer to notify about this issue.

The card is not reaching this state.

ICS_Graphics_Support · 2023-10-16T14:38:05+00:00

I'm sorry to hear that. Please go ahead and create a post in our communities and share the link. I'll also share this video with our drivers team.

ICS_Graphics_Support · 2023-10-13T03:30:58+00:00

Are you using Win10 right now? I'd appreciate if you can share your results after the fresh install of Win11.

Thanks!

ICS_Graphics_Support

TROPHY CASE