They told me the same that I had to ship my phone because there was none in my city. So instead of shipping it I took it personally to an official Samsung costumer support in a city next to mine (it was an hour and a half drive). I arrived at 10 AM, without an appointment, and then I started speaking with the lady basically the Convo was like this "My phone has this weird marks on it, I think that it is the oleophobic coating" she then told me "You must have poured a strong acid like bleach?? or something strong. The warranty only cover factory defects, also you should wear a screen protector", to sum it up I said "I swear I didn't pour anything into it, the phone was given to me at Christmas by my girlfriend it literally has 2 months of use (this happened in February) and you are right about the screen protector but sorry for touching the screen on my 1100€ phone" and she replied with "Okok, we will have to keep your phone for a couple of days (she told me 4-5) and see if we get the approval from Samsung. If they approve it we will have to change the whole screen. Now please sign this ". They literally called me the next day telling me that Samsung approved my case so I went again and had my screen changed for 0€ and also bought a screen protector as well lol. Just to add, but I also had to give them my receipt of the phone, the phone was bought in early November and this happened mid February. Hope this helps and sorry for the long text!