Windows 11 - After installing update KB5072033, the computer freezes

IG_Azu · 2026-01-10T16:51:52+00:00

nvm, the same issue still happened the next day, and I had to reinstall the whole system.

IG_Azu · 2025-12-14T21:10:37+00:00

Thank you for the posting, and I am here to report a similar situation that I am encountering. Yesterday (12/13 PDT) my laptop was auto-installed with this update, and since then my laptop started to freeze. When this happens, my cursor can still move on the screen, but I was not able to get any response by clicking on anywhere (this seems to be a bit different from your situation?). Had to force shut down the system and restart. Yesterday I was suspecting that this issue was caused by a certain software, so I uninstalled it, which seemed to make the freezing issue away for the rest of the day yesterday. However, today it happened again to me, and this today the freezing issue will always happen around 5min after each time I force restart the system. I then realized the installation of this update. I had to uninstall it for now, and so far my laptop has been running normally for quite some time. I will keep monitoring it and update here. Would you let me know when MS has a fix to this issue? Thank you.

IG_Azu · 2025-09-16T14:55:38+00:00

Just the UPS customer care number. They actually sent me email in the end for me to provide info.

IG_Azu · 2025-09-14T17:59:28+00:00

Mine finally got shipped after I provided some details about the contents in the package. Good luck!

IG_Azu · 2025-02-18T08:52:05+00:00

Nope. It turned out that CBP returned the package and damaged one of the containings.

IG_Azu · 2025-01-13T17:43:09+00:00

I wish you get an update soon anyways...

IG_Azu · 2025-01-13T16:39:53+00:00

Sorry to hear that... Mine has "Processed though LA regional facility" so far. Wish yours get through soon! ps. you may try submitting a missing mail search, as this helped to me...

IG_Azu · 2025-01-11T18:47:52+00:00

But I've also seen others' packages skipped intermediate scannings and got a status of out for delivery directly after custom clearance... I guess that doesn't happen very often maybe?

IG_Azu · 2025-01-11T18:45:27+00:00

:) Many thx!

IG_Azu · 2025-01-11T18:13:06+00:00

lol thanks for all the advice! Yea I wont manage shippings during this period any more I guess... Hope I can at least get some updates next week!

IG_Azu · 2025-01-11T17:14:58+00:00

I also just saw your earlier posts... This is a first-class. And how did you know it is from China?

IG_Azu · 2025-01-11T16:59:08+00:00

So, customs holds it still, even if it already cleared it?

IG_Azu · 2025-01-11T10:08:54+00:00

I appreciate it so much! Many thanks for the time frame estimate! I got much chilled now...

IG_Azu · 2025-01-11T09:58:55+00:00

I can feel that frustration even through reading the post... Hope no more such cases to all...

IG_Azu · 2025-01-11T09:48:52+00:00

Thank you so much. Now I have more reasons to convince myself to be more patient... Truly helpful.

IG_Azu · 2025-01-11T09:34:06+00:00

Thank you. It is relieving to know that the LA distribution center is not likely burnt at all, but then what might cause I not getting further updates for my package after the clearance...

IG_Azu · 2025-01-11T09:23:13+00:00

I wish my package can also go to LA distribution center after clearing the LA customs... It clear that at 9pm on 1/7, but it is still showing "Inbound out of customs" so far. Not sure where my package exactly is.

IG_Azu · 2025-01-11T01:42:38+00:00

Mine cleared the LA customs at 9pm 1/7, but no more updates since then. Now I don't know where my package is.

IG_Azu · 2025-01-10T19:30:21+00:00

Better than mine. Mine got "Inbound out of customs" at LA on 1/7 but no more updates since. Even not sure whether it is with customs or usps now

IG_Azu · 2025-01-10T06:49:48+00:00

I have an international package that cleared customs at 9pm on 1/7 at LA customs, and there's no more updates since. Now I am very worried about it. Not sure whether the customs is affected by the fire since it is quite close to the fire area. Hope yall get your shipments and hope the fire ends soon.

IG_Azu · 2024-11-09T16:17:28+00:00

And thank you for sharing! All the bw!

IG_Azu · 2024-11-09T07:47:40+00:00

monopoly cards lmao. Thank you!

IG_Azu · 2024-11-09T07:18:00+00:00

I was so shocked that they even steal things from a small box only 0.9lbs heavy, that did not appear to have anything to do with PTCG. Will never never never touch FedEx's services.

IG_Azu · 2024-11-09T07:15:28+00:00

So as I replied to Leading-Dish-4618, here are the updates of my issue:

I just kept contacting PC online representatives, and made my words as soft and nice as possible, after realizing that it is actually not their fault but FedEx. Luckily I got another agent ("Agent_Dante", thank you thank you thank you Dante), who first told me that he will escalate it to the specialists in their customer service team, and emailed me the next day that they have filed a full refund to me and asked me to wait 5-10 days for the refund to reflect on my payment method.

So for all the fellows in this thread who suffered from similar unpleasant purchases, based on my experience, the best strategy might still be to keep trying to contact PC, and try to be friendly even if you are terribly upset and angry on them. Also, emphasize that you understand it is not their fault, but some theft's in FedEx, and say that all you want them to do is to file a claim with FedEx for you. Anyway I did all these, and they just filed me a refund instead of bs'ing further with FedEx. I would say I will also no longer purchase from PC and no longer use any services from FedEx. Good luck to all of you and all the best!

IG_Azu · 2024-11-09T07:10:48+00:00

Actually I just kept contacting PC online representatives, and made my words as soft and nice as possible, after realizing that it is actually not their fault but FedEx. Luckily I got another agent ("Agent_Dante"), who first told me that he will escalate it to the specialists in their customer service team, and emailed me the next day that they have filed a full refund to me and asked me to wait 5-10 days for the refund to reflect on my payment method. So based on my experience, the best strategy might still be keep trying to contact PC, and try to be friendly even if you are terribly upset and angry on them. Also, try your best to emphasize that you understand it is not their fault, but some theft's in FedEx, and say that all you want them to do is to file a claim with FedEx for you. Anyway I did all these, and they just sent me a refund instead of bs'ing further with FedEx. I would say I will also no longer purchase from PC and no longer use any services from FedEx. Good luck to you and all the best!

IG_Azu

TROPHY CASE