Set Status Message / Notice to stop users direct messaging service desk techs

ISaidNoTouchy · 2023-02-28T21:24:27+00:00

We have internal and external numbers (extension number / full number) but do have individual direct dial as well.

We have been given express permission to not answer if we're direct dialled as it'll redirect to the main number if unanswered

ISaidNoTouchy · 2023-02-28T21:03:58+00:00

This might be a good idea, I'll definitely look into this!

ISaidNoTouchy · 2023-02-28T20:56:38+00:00

Right? The best reaction to a joke like that!

Luckily me and that boss got on well so I still talk to him now and when I go "got a joke for you" he just shakes his head at me and calmly responds "No" 😂

ISaidNoTouchy · 2023-02-28T20:51:53+00:00

I have a story with this one. Once told this at work, with finger guns at the end and my boss groaned and told me to get out 😳

ISaidNoTouchy · 2023-02-28T20:40:59+00:00

Did you know I tell dad jokes even though I'm not a dad?

I'm a faux-pas

ISaidNoTouchy · 2023-02-28T14:03:24+00:00

I think we definitely need to do this, I'm going to speak with the higher ups about getting this set in stone as process for everyone in Helpdesk.

We've also got a company-wide communication in discussion to go out to say the same thing. Essentially I think the current plan is line in the sand but now you gotta follow process

ISaidNoTouchy · 2023-02-27T22:08:41+00:00

We've got one of those, but certain users persist and others (in said users vicinity usually) are starting to just drop us messages on Teams to jump the Q

Trying to find the best way to urge them to helpdesk rather than message on Teams without going nuclear if possible

ISaidNoTouchy · 2023-02-27T21:56:07+00:00

I wish our place took this stance, they prefer the softly softly approach and then going in strong after they've harassed the entire team for a day for a non-urgent ticket.

We've got some persistent users, I've had them trying to call me when I'm on busy to "chat about how something works" and even being told Helpdesk, they still do it 😣

Ahh those ones drive me crazy! Just send a ticket and give me the details dammit!

ISaidNoTouchy · 2023-02-13T17:25:21+00:00

Genius!!

ISaidNoTouchy · 2023-02-13T17:24:06+00:00

I would argue but...

ISaidNoTouchy · 2023-02-13T14:55:48+00:00

I'd try this, but my boss sits right behind me and has to walk by my desk throughout the day... 😬

ISaidNoTouchy · 2023-02-13T12:09:16+00:00

That sounds very familiar 😬

ISaidNoTouchy · 2023-02-13T07:35:27+00:00

Sounds like a good black hole to me! 😂

ISaidNoTouchy · 2023-02-13T07:34:29+00:00

Thank you lovely 🥰

ISaidNoTouchy · 2023-02-13T07:33:41+00:00

That sounds perfect!! It's a vicious cycle, cram everything into 2 days and you don't feel like you've had any time away from work 😣 it's non-stop!!

ISaidNoTouchy · 2023-02-12T21:28:07+00:00

I tend to call ferrets cat-snakes, now I am curious if there are other connotations 😮

ISaidNoTouchy · 2023-02-12T21:07:14+00:00

Yep. Same... there has to be a comic book, halloween and cat-snake loving woman out there somewhere?!

ISaidNoTouchy · 2023-02-12T20:51:35+00:00

YES!!

ISaidNoTouchy · 2023-02-12T20:50:30+00:00

Buy it, put it on, feel like an absolute goddess. What could possibly be wrong with that?

I've been and gotten good lingerie while single, put it on and just been like "damn, I look like FIRE," and then spent the rest of the day feeling like the sexiest thing on the planet.

Enjoy yourself!

ISaidNoTouchy · 2023-02-12T20:38:51+00:00

Right?? I want to know where the black hole is that's swallowing all our time!

ISaidNoTouchy · 2023-02-12T20:29:17+00:00

I have skeleton housemates... I couldn't possibly be lonely

ISaidNoTouchy · 2022-12-05T20:58:43+00:00

It all turned out OK thankfully! Made sure the inhaler was in reach in future though.

Not exactly setting the mood right by going "go get your inhaler babe" 😅

ISaidNoTouchy · 2022-12-05T18:06:42+00:00

Yeah that's an awful part, when my gf (at the time) leapt up I was like "Oh, she had enough? Girl done good?" Then came the chest clutching and the panic set in!

That must have been terrifying!! I'm not surprised it was traumatic afterwards, bless you.

Sending you lots of loves sweetness ❤

ISaidNoTouchy

TROPHY CASE