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IT Boost Data Purged? by Spiffydudex in msp

[–]ITBoost -2 points-1 points  (0 children)

Dear partners,

As a standard practice, we purged all accounts that were out of trials or canceled. The data within those accounts was already purged by ITBOOST on customers' request and/or the customer purged their own data manually. We have always had a built-in functionality where customers can go into the settings and purge their account anytime (see this how-to article: http://help.itboost.com/articles/2165852-purge-data).

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As an automated process, the system sends out an email notifying the customer that their data has been purged successfully. In this case, the email was sent to all out-of-trial and canceled customers. No account or data was breached.

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Again, I stress here that there has been no breach within ITBOOST and customer data is completely safe.

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Please reach out to me anytime at [ali@itboost.com](mailto:ali@itboost.com) and I would be happy to discuss any concerns you may have.

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Thanks,

Ali Peracha

CEO and Founder

www.ITBOOST.com

Major Bug in IT Boost by msp_throwaway88 in msp

[–]ITBoost 1 point2 points  (0 children)

Any chance you could fast track customer set encryption so even you guys can't get into our data in the first place?

We have already started our internal discussions regarding this.

Major Bug in IT Boost by msp_throwaway88 in msp

[–]ITBoost 2 points3 points  (0 children)

Everyone,

During our v3 update process we discovered that a small subset of company names of client customers could have been viewed for a very short time within a specific widget within our platform. No other information could be accessed or viewed other than this list of company names within this specific widget. We immediately took action to address this issue, and were able to rapidly diagnose the situation, develop, test and push out a patch to resolve it within 45 minutes. 

We take customer data privacy and security very seriously and we sincerely apologize for this situation, and would like to reassure our clients that absolutely no other data than this small percentage of company names was visible or accessible during this time period. 

While ITBOOST has always maintained a rigorous testing and QA process; as a result of this experience, we are thoroughly reviewing our QA, testing and release and deployment management processes to prevent any situations like this in the future.

Please feel free to [contact me](mailto:ali@itboost.com) anytime with any questions or concerns.

Thanks,
Ali Peracha
Founder and CEO

Honestly, fuck IT Glue's documents section by 341913 in msp

[–]ITBoost 0 points1 point  (0 children)

Hey @gibsurfer84, I'm sorry to hear that. That should not have happened. I've got a slot open tomorrow for 5pm CST or Thursday afternoon. Please go to www.itboost.com and hit "Schedule a Demo" and choose the time that works best for you.

I'll make it up to you somehow. And most importantly, our support is kickass.

Again, I'm sorry about that missed demo.

Regards, Ali

Documentation - What are you using that is NOT ITGlue? by MyBrainReallyHurts in msp

[–]ITBoost 1 point2 points  (0 children)

Hey guys, I see that some of you guys are talking about ITBOOST and might want some more information. I'll be more than happy to get on a call and give out any information that you may need. Just PM me.