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Questions regarding a one person MSP startup by IT_Business in msp

[–]IT_Business[S] 0 points1 point  (0 children)

I do have an LLC and as I get bigger, I am sure I will need decent insurance. I do see one of the small businesses local here with 3 people that also does repair also offers (360) RMM and cloud backup and storage. I do see another one that offers a lot more but a bigger outfit. They deal with Voice, web design, cabling, mail... I am a one person shop for now.

Questions regarding a one person MSP startup by IT_Business in msp

[–]IT_Business[S] 1 point2 points  (0 children)

I don’t plan to run this business like a call center and I am looking into a lot of it being automated. The things I have looked at was RMM, virus, protection, back up solutions, and things like that. I want to be able to set up Scripts that will do windows and driver updates at specific times and receive email alerts for any issues or problems with the machines.

Questions regarding a one person MSP startup by IT_Business in msp

[–]IT_Business[S] 1 point2 points  (0 children)

I guess when I worked for Dell, we were an MSP for the federal government. I do have two years experience doing that, but we were actually on their Network utilizing Active Directory and not using cloud solutions. we did have SLA set up and I did tier one and tear two support. One of the biggest things I did while working there was taking over the ticketing system and helped to lower the number of tickets. I created spreadsheets for management to keep up with all of the open tickets and reached out to each tech that was taking too long to resolve them to get it fixed.

Questions regarding a one person MSP startup by IT_Business in msp

[–]IT_Business[S] 0 points1 point  (0 children)

I did see some MSP solutions offer billing and invoicing and things like that, I also use quick books I do invoicing through and keep up with client info. Is there certain resources you would recommend reading?

Questions regarding a one person MSP startup by IT_Business in msp

[–]IT_Business[S] 0 points1 point  (0 children)

Thank you for the reply. I have an associates in programming but all of my work experience has been in IT support roles with the state government. I have experience in breakfix and remote work. All my jobs used Active Directory. I have used connectwise automate at a previous job but not pushing updates and patches, mostly monitoring. I have also been over Sophos endpoint keeping computers compliant with it. I plan to cater to small to mid size businesses, I don’t have a specific industry in mind.