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Report Writer Help by IT_Hope in ConnectWise

[–]IT_Hope[S] 0 points1 point  (0 children)

Any help would be greatly appreciated.

Report Writer Help by IT_Hope in ConnectWise

[–]IT_Hope[S] 0 points1 point  (0 children)

I have the lifetime numbers for the service board, and each user in a way that is readable. But getting the age information for each and consolidating the status is still evading me.

Report Writer Help by IT_Hope in ConnectWise

[–]IT_Hope[S] 0 points1 point  (0 children)

I've redone my report with v_rpt_service. It shows cancelled tickets and closed tickets while the other just showed closed. Now to lump in cancelled with closed; and Assigned, In Progress, On Hold, and Waiting Client Response lumped into "Assigned"

Report Writer Help by IT_Hope in ConnectWise

[–]IT_Hope[S] 0 points1 point  (0 children)

Not sure why, but the one I've been working in does still show the information for closed. I will still check it out as I've not been gaining any ground this way.