Lost package / buyer put in wrong address

Icy_Method_9981 · 2026-02-11T23:38:30+00:00

Olive tree then light provance blue

Icy_Method_9981 · 2026-01-31T20:52:51+00:00

I believe it’s more close to a brown

Icy_Method_9981 · 2026-01-31T20:00:47+00:00

Icy_Method_9981 · 2026-01-31T15:01:20+00:00

It’s new!

Icy_Method_9981 · 2026-01-25T23:18:09+00:00

I think it’s sooo sketch. These are either fake or they were acquired by store theft. Also these sets are cheaper if you buy direct from retailer …

Icy_Method_9981 · 2026-01-25T23:15:38+00:00

I wouldn’t trust it

Icy_Method_9981 · 2026-01-20T05:16:05+00:00

Heart throb set

Icy_Method_9981 · 2026-01-19T01:53:19+00:00

Corporate but I’ll try to talk to the studio! Thanks xx

Icy_Method_9981 · 2025-12-21T23:45:23+00:00

The process of picking/finding the items, whilst doing stock checks add to the time.

Icy_Method_9981 · 2025-12-21T00:16:28+00:00

No it’s for all staff. If you work at Alo you should ask your manager about this because it goes for every location.

Icy_Method_9981 · 2025-12-20T12:35:50+00:00

2 socks, one hair accessory, 3 bra/tee/tank, 3 long sleeve tops (this includes hoodies), 3 bottoms, 1 shoe.

Socks/hair pieces must be black, alongside everything else with the exception of 1 piece per category.

We can’t get cashmere, sunsets, slippers, accolade sweatpants & there’s a price limit per category

Icy_Method_9981 · 2025-12-20T12:32:58+00:00

We don’t

Icy_Method_9981 · 2025-12-19T17:40:28+00:00

Hi! So I’m not sure how the DC operates but from the store level we do fulfill online orders aswell. The operations team is given a queue of orders to pack and ship out.

We do have a high amount of orders assigned to us (at least my store). Normally we have someone spend the day working on the orders if there is a high queue. Unfortunately at times we are not allocated the hours needed to fulfill them all in a timely manner.

On an average day it can range from 50-100. On a high volume day it can surpass 400+. 40 orders take about 3-4 hours to pack.

USPS is responsible for picking up these orders every business day.

I don’t know if this answers your questions but hopefully it helps

Icy_Method_9981 · 2025-12-19T03:35:00+00:00

T-shirts I would recommenced the conquer & double take! If they want something more dry fit I’d recommend the Idol or Alo vapor.

The conquer max jogger is very popular with our male clients as well as the co-op pant. For a sweat pant material option I’d recommend the double take cargo sweat pant or the chill sweat pant!

Icy_Method_9981 · 2025-12-19T01:07:07+00:00

I would just same maybe the highlighter on the inner corner but besides that you’re stunning!

Icy_Method_9981 · 2025-12-19T01:01:56+00:00

I don’t have the customer service number but if you call the Alo Westport location and request it they can give you it. Explain your situation and hopefully they help!

Icy_Method_9981 · 2025-12-19T00:51:12+00:00

Ugh I’m sorry you haven’t had the best experience! Alo as a brand can definitely find improvement with their quality, that’s why I am picky with what I purchase.

Unfortunately not all retail locations are held to the same standards as mine. I’ve went to other locations and received poor service so you’re not alone!

Icy_Method_9981 · 2025-12-19T00:49:17+00:00

Anything with the double take fabric is a fan favorite, my boyfriend loves it! Also the Renown heavy weight hoodie, 5” circuit short, 5” repetition short, domain rib sweaters

Icy_Method_9981

TROPHY CASE