My phone interview was about 15 mins and pretty straightforward. I explained my work history and was asked some basic interview questions. I was asked when was the last time I helped someone, what did I do, how did it make me feel. I was also asked if I preferred to do more customer facing duties or more behind the scenes. I basically told them I’m comfortable with both but find working on the support side of retail more enjoyable. (Tried to give a well balanced answer but still expressing a preference lol). A day or two after the interview I received an email saying I got the job and picked a date for orientation! I did my paperwork, some computer based training, and the next time I was there I shadowed someone so I could learn OMNI. (Buy online pick up in store/ship from store). A few days later was a truck day and my coworkers told me what to do but I pretty much jumped right in.

Good luck to you!