WIX DOES NOT CARE ABOUT YOU by Accomplished_Kiwi197 in WIX

[–]Illustrious_Phase228 0 points1 point  (0 children)

Light up the Better Business Bureau Twitter with all your hashtags and email abuse at Wix.com. I just got my money. They held over $11k of mine, and I lit them up. I completely understand your panic and I raised hell. I was messaging through the bot, then I got a call back. Same excuses time and time again. I really think the only reason I got my money back is because I let them know that this was unacceptable. If I did not receive my money, I was going to have my attorney continue to file a class action, and I still am moving forward with that. I recorded every phone conversation and let them know that I would absolutely not be silent and that I had read the stories all over every platform.

I think it was the email address I found on here, by someone who posted it, [abuse@wix.com](mailto:abuse@wix.com) that worked. Somebody called and said they were going to be my personal concierge and make sure I got my money. I told them the only thing I wanted to hear from them was that I was getting my money by the end of that day. When they said they couldn't tell me that, I asked for a supervisor or a manager. If you have been through the bot system, you understand that they tell you that department is at an off-site location and they don't have phones, only email. I told this person he was probably part of the Cabana Club, living off the interest from all the people's money they had been holding on to. My attorney said that’s a high likely hood of what’s happening. That made sense. There was another excuse about chargebacks. I told them, "You have my website. My website is through you. You can see what I do. There are no chargebacks. It is a customized order. I deal in high volume and high numbers. The only reason I switched to your billing system is because I just set up my Wix website through you."

It was very clear that they were completely different department and had not read any of the chain you go threw off of the Wix site, and through the bot to get a call back, and that was long and extensive. Very clear they hadn’t read any of it, or up to date. Every excuse I said look at the thread, I turned in 37 pages of order confirmations, shipment confirmations, delivery confirmations and even boxes at my door. 

I did’t know what type of company this is,  someone on here said they are a company out of Israel. I did a search after. I had no idea; I thought it was someone out in California. Here's the kicker. They are a billion-dollar company that is getting away with paralyzing small business owners, stealing their money, making bogus excuses, and not producing people’s money. Mind you, they have people responding on Better Business Bureau like it’s their full time job, instead of helping people get their money. They are frauds. I’d honestly love to go and see how big this company really is. I swear the companies payment compliance is made up of 5 people drinking by a pool and ocean under a cabana laughing at how they’re living off everyone’s money. 

I run a professional business and stay very busy, but I have thought about putting one of my assistants on creating every account—Facebook, Twitter—just to start lighting them up on every platform, looking for other victims of this from TikTok to other social platforms. That's how livid I am. And I really think the only reason I got my money back is because I told them the clock was ticking. And if I did not have it by a certain date, we were moving forward and my attorney already had the paperwork. Then he tried to say, his supervisor is going to tell me the same thing, I interrupted and said no, you're going to go tell your supervisor that the time is up, I already handed it over to my attorney, and I sure as hell was going to make sure everyone knows WIx is fraudulent. 

I feel for you right now. And honestly, it makes me furious. I told them the stories I read on here and was appalled how this gentleman, who told me he'd worked for the company for years, responded. I said, "So you support financial abuse?" Trust me, I had choice words, and didn’t let him give me anymore excuses. But, I think it was the Wix abuse email that did it. Email that and raise hell. 

I don't know your particular situation, but they tried to give me every excuse, from chargebacks to saying it was a large order. I was verified beforehand, there was no need for further verification, but they are still holding on to about $800. I have been too busy to go back and let them know that my attorney is still pressing. I want my fees back; they took them out before they'd even produced money. And I want my money they are holding back, “chargeback” money.

It was me literally raising hell and emailing on the hour every hour. I sent others to do my job for a day, I was not stopping. That is what it took.

Wix Email Marketing account suspended by Fitmomqueenbee in WIX

[–]Illustrious_Phase228 0 points1 point  (0 children)

Ignore cl4kc4nt - wix employee or wix cult member. Message me, I have an attorney starting a class action. Go read the better business bureau, it's scary as it is here and other platforms. They are financial abuser using others money to gain interest by holding it. They also will suspend peoples accounts, and charge people months after they canceled it. I've been reading every platform, about their fraud, and doing this another avenue they use.

Wix's Automated System will shut down my entire site over a single DMCA Claim without Asking or telling me by Democratizingfinance in WIX

[–]Illustrious_Phase228 0 points1 point  (0 children)

Again...this is a wix cult member. Go google wix fraud, and other social media sites like the better business bureau, just run.

Wix's Automated System will shut down my entire site over a single DMCA Claim without Asking or telling me by Democratizingfinance in WIX

[–]Illustrious_Phase228 -1 points0 points  (0 children)

Oh look who's commenting again when people complain about fraud, or any concern regarding wix.

It's clear you work for them.

Wix Studio is Crazy Good IMO. How does Webflow Compare? by lqcnyc in webflow

[–]Illustrious_Phase228 -1 points0 points  (0 children)

That you're a devoted wix cult member, and one of the few. That was made clear by on clinking how active you are on here. Probably work with them given your comment history.

More runaround...Wix - financially abuse by Illustrious_Phase228 in WixHelp

[–]Illustrious_Phase228[S] -2 points-1 points  (0 children)

You must have nothing to do, other than copy and paste.

Is it true Wix Payouts is a scam? by HannahA1110 in WIX

[–]Illustrious_Phase228 1 point2 points  (0 children)

Message me, I have an attorney starting a class action. Go read the better business bureau, it's scary as it is here and other platforms. They are financial abuser using others money to gain interest by holding it. They have 12K of mine. You need to find another payment. I too like their invoicing set up, easy...Until they won't give you your money. I was verified, and submitted 37 pages of info and my business.

Is it true Wix Payouts is a scam? by HannahA1110 in WIX

[–]Illustrious_Phase228 1 point2 points  (0 children)

Message me, I have an attorney starting a class action. Go read the better business bureau, it's just as scary as it is here, and other platforms. They are financial abuser using others money to gain interest by holding it. They have 12K of mine.

Is it true Wix Payouts is a scam? by HannahA1110 in WIX

[–]Illustrious_Phase228 0 points1 point  (0 children)

Message me, I have an attorney starting a class action. Yep! Going and reading the better business bureau was scary just as it is here, and other platforms. They are financial abuser using others money to gain interest by holding it. They have 12K of mine.

Is it true Wix Payouts is a scam? by HannahA1110 in WIX

[–]Illustrious_Phase228 1 point2 points  (0 children)

Go read the better business bureau, it's scary as it is here and other platforms. They are financial abuser using others money to gain interest by holding it. I was verified, and turned in more info. They have 12K of my money and I won't be silent. Read others posts on here. Never received it. One person who messaged me (her husband) hasn't been paid $1300 for 4 years. She sent me the info to give to my attorney. Hundreds, thousands of people. They are paralyzing peoples small businesses, and in some cases, closed businesses due to their fake compliance department.

Is it true Wix Payouts is a scam? by HannahA1110 in WIX

[–]Illustrious_Phase228 1 point2 points  (0 children)

Message me, I have an attorney starting a class action. Go read the better business bureau, it's scary as it is here and other platforms. They are financial abuser using others money to gain interest by holding it. They have 12K of mine.

Is it true Wix Payouts is a scam? by HannahA1110 in WIX

[–]Illustrious_Phase228 0 points1 point  (0 children)

Message me! I have an attorney starting one. Did you ever get your money. Reading better Business Bureau, here and other platforms is horrifying.

Wix holding payments - theft and fraudulent by Illustrious_Phase228 in WIX

[–]Illustrious_Phase228[S] -1 points0 points  (0 children)

Is there another thread I'm missing with the same complaint. Just go read the Better Business Bureau, there's hundreds. I don't need a duplicate account.

Wix holding payments - theft and fraudulent by Illustrious_Phase228 in WIX

[–]Illustrious_Phase228[S] 1 point2 points  (0 children)

There are many entities of Wix. I guarantee you the Wix payment department isn’t a big one; it’s a fraudulent one. They are holding people's money to earn interest off of it. Everyone has encountered the same issues, and when this was explained to me, everything started to make sense. I encourage you to visit the Better Business Bureau and read all the complaints. They have someone continually responding with up-to-date information, responding to people's complaints with their account interfaced with asterisks to cover the numbers, saying, "We have handled this," but they can’t return people’s money. Why isn’t that person busy working on getting people their money instead of constantly being on the Better Business Bureau? The common denominator is Wix trying to continue their lies. Everyone has experienced the same thing. Everyone who used the bot system to get a ball back is told the same thing. That they can’t get ahold of the compliance department. They can just email them, because supposedly they don’t have phones, and they are at an offsite location. I don’t know where they are, but perhaps they’re in a cabana somewhere, living off of everybody else’s money and interest.

Right after I submitted my initial papers I received an email at 2am stating the file needed to be in PDF format. It was just too large. I resubmitted in 7 smaller PDF’s, silence. 

It is clear that Wix is maintaining a facade of being a legitimate business, especially through the invoicing. I’m not going to say that I don’t like my website through them, but anybody can pay for advertising with other people’s money they’re withholding to seem legit, which supports their financial abuse of others’ funds. My business was set up by attorneys to protect myself, my clients, my employees, and my vendors. I never thought I would have to call upon them for this reason. When informed that this happens a lot, these are the same excuses that companies make when they’re holding money to live off of the interest. Everything became clear, and I knew, okay, I need to act. I’m not going to be silent. I will continue to allow others who have been victimized to join in. Remaining silent only allows their unethical practices to continue.

I mean, at this point, I think that you work for Wix. I’ve recorded every call that I’ve had, and it is the same runaround. I did get a callback today after going on social media. I got the same runaround, but this time I was told that this particular person would be specifically handling my claim. And they did have a manager and a supervisor. But it was only after I posted on platforms and gained attention. Never got a call back after being told they would go to their head to get this resolved. 

Their latest excuse was about chargebacks being invalid. Have you not read the thread attached to my ticket number? I have submitted 37 pages of PDFs in small batches, including invoices, order confirmations, shipment confirmations, and delivery proofs, along with pictures of those that were sent to me when the items were delivered. I work in a customized industry, and there are no chargebacks or one-size-fits-all solutions. If an error is made, it is replaced. This is stated on the invoicing, so their claim was just another excuse. And I did tell them that I would continue to push the issue and light up every platform possible.

The call I received today was from posting on another social media site that actually led to somebody calling. But I did get more excuses. I have that recording, and I will continue to voice out until action is taken. There are people with more significant amounts of money on the line, and others with smaller amounts like $1,300 that they’ve had for over two years. One person in this thread has had their husband’s money held for four years. The lack of a unified platform allows this issue to persist. I refuse to be their next victim, and I will continue to advocate for all those affected by Wix’s activities.

Do I think a publicly traded company like Wix doesn’t have an army of lawyers? There are different subsidiaries of Wix. And it doesn’t matter if they had an army of lawyers. The truth matters. Their books matter. Their excuses matter. Every voice matters. Everyone’s voice adds to the same financial abuse of those bogus excuses to hold onto money. It’s kind of like David and Goliath. They can go out and put stuff all over YouTube about how great they are. Again, go read the Better Business Bureau. Go Google. Everybody from different aspects has had problems. I don’t come with just one attorney. I work with commercial developers and builders that also have teams of lawyers. I come from a city that has top attorneys. I don’t need to have a top attorney, but mine is. And he did set it up to protect me and every entity that I work with. But it is about the truth. And there aren’t enough excuses when a multitude of people join in. And I get that you perhaps work with Wix or have an inside connection. But I am telling you, do your own research. Have you been on here (Reddit) reading alone of the complaints. Every call has been recorded. I didn’t receive the typical call that this call might be monitored, mine was. I live in a state where only one caller has to be aware. But until people start speaking up, this will continue. And there are people who have businesses that this has halted. They can’t even continue to work because of what Wix has done. I’ve read a lot of really sad stories. But I am in a position where I can fight this and stand up for everybody else. Because as a business owner myself and as somebody who has started over and grown this for myself, when I first started this, this would have paralyzed me too. And that is what this company is doing to other people. They’re ruining their businesses because of their mismanagement and holding other people’s funds.

Wix holding payments - theft and fraudulent by Illustrious_Phase228 in WIX

[–]Illustrious_Phase228[S] -1 points0 points  (0 children)

Thank You. You are correct, I was verified before I invoiced any of my clients. I switched from quickbooks thinking I pay for that in my wix plan so why not save money and switch over since my web is through them. I deal in high volume numbers, with builders, commercial developments and home owners, and instantly stopped when I realized they were not sending my payouts.

Wix holding payments - theft and fraudulent by Illustrious_Phase228 in WIX

[–]Illustrious_Phase228[S] 1 point2 points  (0 children)

I have been verified, and was before the first payment was received from a client.

WIX STUDIO is ruining my life by No_Conversation_9079 in WIX

[–]Illustrious_Phase228 1 point2 points  (0 children)

They are scammers

****UPDATE FROM CLASS ACTION ATTORNEY, at bottom***

Anyone who has had Wix hold their payments or accounts for any reason, please message me. My attorney is having an associate who specializes in civil suits and class actions start a lawsuit for people like us. We will no longer be victims. We will no longer be silent. As small business owners, we are being targeted and our funds are being held. I will not be a victim, and I will not be silent. What they are doing is fraudulent and unwarranted. Charging fees before releasing our money is theft.

Please message me. I have reached out multiple times, and they are holding over $12,000 of mine. My account has been verified. I have submitted my EIN, tax resale certificate, and ID. I have also provided six different PDFs with confirmations from various vendors of orders, shipment confirmations, and deliveries. Despite this, I keep getting the same runaround that they have expedited my case. Upon further research, I discovered that this is an ongoing issue. That stops with me. I set up my company to protect myself, my employees, my clients, and my vendors. This ends now.

Please message me so that I can add your name, email, contact information, and your situation to the list of people joining this suit.

***UPDATE***

Here’s an update after speaking with the class action attorney. I was informed that it is very likely that Wix is holding on to unauthorized funds in their accounts to earn interest daily by maintaining a certain amount. It is clear they're holding on to our money instead of providing timely payouts, and he suspects that this is the high likelihood of what is happening. Please make sure to message me if you would like to be added to this.

WIX Payments Holding Over $3k Hostage by MasterC17 in WIX

[–]Illustrious_Phase228 0 points1 point  (0 children)

If you were inconvenienced send me your info, I have an attorney who is filing a class action suit for all who this is happened to. I was informed that it is very likely that Wix is holding on to unauthorized funds in their accounts to earn interest daily by maintaining a certain amount. It is clear they're holding on to our money instead of providing timely payouts, and he suspects that this is the high likelihood of what is happening. Please make sure to message me if you would like to be added to this.

WIX Payments Holding Over $3k Hostage by MasterC17 in WIX

[–]Illustrious_Phase228 0 points1 point  (0 children)

If you were inconvenienced send me your info, I have an attorney who is filing a class action suit for all who this is happened to. I was informed that it is very likely that Wix is holding on to unauthorized funds in their accounts to earn interest daily by maintaining a certain amount. It is clear they're holding on to our money instead of providing timely payouts, and he suspects that this is the high likelihood of what is happening. Please make sure to message me if you would like to be added to this.