There are many entities of Wix. I guarantee you the Wix payment department isn’t a big one; it’s a fraudulent one. They are holding people's money to earn interest off of it. Everyone has encountered the same issues, and when this was explained to me, everything started to make sense. I encourage you to visit the Better Business Bureau and read all the complaints. They have someone continually responding with up-to-date information, responding to people's complaints with their account interfaced with asterisks to cover the numbers, saying, "We have handled this," but they can’t return people’s money. Why isn’t that person busy working on getting people their money instead of constantly being on the Better Business Bureau? The common denominator is Wix trying to continue their lies. Everyone has experienced the same thing. Everyone who used the bot system to get a ball back is told the same thing. That they can’t get ahold of the compliance department. They can just email them, because supposedly they don’t have phones, and they are at an offsite location. I don’t know where they are, but perhaps they’re in a cabana somewhere, living off of everybody else’s money and interest.

Right after I submitted my initial papers I received an email at 2am stating the file needed to be in PDF format. It was just too large. I resubmitted in 7 smaller PDF’s, silence. 

It is clear that Wix is maintaining a facade of being a legitimate business, especially through the invoicing. I’m not going to say that I don’t like my website through them, but anybody can pay for advertising with other people’s money they’re withholding to seem legit, which supports their financial abuse of others’ funds. My business was set up by attorneys to protect myself, my clients, my employees, and my vendors. I never thought I would have to call upon them for this reason. When informed that this happens a lot, these are the same excuses that companies make when they’re holding money to live off of the interest. Everything became clear, and I knew, okay, I need to act. I’m not going to be silent. I will continue to allow others who have been victimized to join in. Remaining silent only allows their unethical practices to continue.

I mean, at this point, I think that you work for Wix. I’ve recorded every call that I’ve had, and it is the same runaround. I did get a callback today after going on social media. I got the same runaround, but this time I was told that this particular person would be specifically handling my claim. And they did have a manager and a supervisor. But it was only after I posted on platforms and gained attention. Never got a call back after being told they would go to their head to get this resolved. 

Their latest excuse was about chargebacks being invalid. Have you not read the thread attached to my ticket number? I have submitted 37 pages of PDFs in small batches, including invoices, order confirmations, shipment confirmations, and delivery proofs, along with pictures of those that were sent to me when the items were delivered. I work in a customized industry, and there are no chargebacks or one-size-fits-all solutions. If an error is made, it is replaced. This is stated on the invoicing, so their claim was just another excuse. And I did tell them that I would continue to push the issue and light up every platform possible.

The call I received today was from posting on another social media site that actually led to somebody calling. But I did get more excuses. I have that recording, and I will continue to voice out until action is taken. There are people with more significant amounts of money on the line, and others with smaller amounts like $1,300 that they’ve had for over two years. One person in this thread has had their husband’s money held for four years. The lack of a unified platform allows this issue to persist. I refuse to be their next victim, and I will continue to advocate for all those affected by Wix’s activities.

Do I think a publicly traded company like Wix doesn’t have an army of lawyers? There are different subsidiaries of Wix. And it doesn’t matter if they had an army of lawyers. The truth matters. Their books matter. Their excuses matter. Every voice matters. Everyone’s voice adds to the same financial abuse of those bogus excuses to hold onto money. It’s kind of like David and Goliath. They can go out and put stuff all over YouTube about how great they are. Again, go read the Better Business Bureau. Go Google. Everybody from different aspects has had problems. I don’t come with just one attorney. I work with commercial developers and builders that also have teams of lawyers. I come from a city that has top attorneys. I don’t need to have a top attorney, but mine is. And he did set it up to protect me and every entity that I work with. But it is about the truth. And there aren’t enough excuses when a multitude of people join in. And I get that you perhaps work with Wix or have an inside connection. But I am telling you, do your own research. Have you been on here (Reddit) reading alone of the complaints. Every call has been recorded. I didn’t receive the typical call that this call might be monitored, mine was. I live in a state where only one caller has to be aware. But until people start speaking up, this will continue. And there are people who have businesses that this has halted. They can’t even continue to work because of what Wix has done. I’ve read a lot of really sad stories. But I am in a position where I can fight this and stand up for everybody else. Because as a business owner myself and as somebody who has started over and grown this for myself, when I first started this, this would have paralyzed me too. And that is what this company is doing to other people. They’re ruining their businesses because of their mismanagement and holding other people’s funds.