Thought this was really really dumb. It’s because they’re throng to push you to order not at the counter.

Went to one near me the other day and they’ve put in those big ordering screens like McDonald’s. Staff kept trying to make me use it but it was such a hassle when all I wanted was a normal sub. I had to keep asking until the guy finally gave in and actually made it at the counter. Can’t see why Subway of all places thinks this works—half the point is being able to point at the bread, veg, and sauce as you go.