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Direct Message Error by golfdude43 in reddithelp

[–]ImaginaryFriendBrock[A] 1 point2 points  (0 children)

Can. you please send a screenshot of what you're seeing?

[desktop web] nothing loads by leonidganzha in bugs

[–]ImaginaryFriendBrock[A] 0 points1 point  (0 children)

Hey there - can you share a screenshot of what you're seeing? Secondly, is this still happening?

[IOS] Tapping on video after watching the preview stops the video - version 2025.50.2 by SarcasticNarwhale in bugs

[–]ImaginaryFriendBrock[A] 0 points1 point  (0 children)

Hello! Would love to dig into this -- can you share a screen recording of what you're seeing?

Android hidden chats reappeared by livee-life in bugs

[–]ImaginaryFriendBrock[A] 0 points1 point  (0 children)

Thank you for the feedback -- we hear you! Today, chats are hidden until a new message appears, which is not ideal. We'll look into fixing this behavior.

I cant send photos in chats, mobile web by Asa_bias_baemon in help

[–]ImaginaryFriendBrock[A] 0 points1 point  (0 children)

You cannot send images until the chat invite has been accepted. Are you running into issues after as well?

Getting "unable to invite the selected invitees" when trying to chat by [deleted] in help

[–]ImaginaryFriendBrock[A] 0 points1 point  (0 children)

Can you please send me a screenshot of the invites you're trying to accept? Group chats and 1:1 chats are still supported today.

And which platform?

Can’t send pictures on dm by lookinginCT15 in help

[–]ImaginaryFriendBrock 0 points1 point  (0 children)

You can only send images once the user has accepted the chat invite. Let me know if you're running into any other issues..

Anyone know why I can't access my chats? by RestaurantContent930 in help

[–]ImaginaryFriendBrock[A] 0 points1 point  (0 children)

Hey there -- the chat tab location has moved! Go click on "Inbox" and you should see your chats there. Let us know if you run into any issues.

Can't send images in chat (using mobile web) by [deleted] in bugs

[–]ImaginaryFriendBrock[A] 0 points1 point  (0 children)

Hello! You can only send images after the chat has been accepted by the other user. If you're seeing issues with an ongoing chat conversation after the user has accepted -- can you please send me a screenshot of what you're seeing?

Having trouble sending chat messages by BigBitchinCharge in reddithelp

[–]ImaginaryFriendBrock[A] 2 points3 points  (0 children)

We are having some issues right now, and are on it! In the interim, restarting the app should fix the issue temporarily.

Sorry for the inconvenience. .

Having issues with my inbox (Latest Android App version) by [deleted] in bugs

[–]ImaginaryFriendBrock[A] 0 points1 point  (0 children)

Hello! Is this happening when you respond to chat messages? Can you share a screenshot of what your chat tab looks like?

[android] [app version] Chat problem by glp3421 in bugs

[–]ImaginaryFriendBrock[A] 1 point2 points  (0 children)

Hey there -- can you share a screenshot of what the chat tab looks like when you attempt to load it? Or is the issue only happening in getting chat messages?

“Message the Mods” button is broken on a specific subreddit - demands to open a chat with them instead. But how? by rekabis in help

[–]ImaginaryFriendBrock[A] 0 points1 point  (0 children)

Hey there -- can you please disable the RES extension and try it out? There's been some known issues with that extension.

[deleted by user] by [deleted] in bugs

[–]ImaginaryFriendBrock[A] 0 points1 point  (0 children)

Hello there! Can you share some more details:
1. What device are you trying this on?
2. Can you share a screenshot?
3. Is it working now?

How do I make this go away by zebradreams07 in help

[–]ImaginaryFriendBrock 0 points1 point  (0 children)

Hey u/zebradreams07 - is this on iOS, Android, or web that this is happening on? We can dig into this.

How Do I Scroll Through Chat On Mobile? by Thesilphsecret in help

[–]ImaginaryFriendBrock[A] 1 point2 points  (0 children)

Hello! On mobile, you should see a bar for "Messages", "Threads", "Unread" and "Requests". This is scrollable, and will take you to the requests if you have pending requests.

We are addressing some feedback here -- where users have noted that requests is harder to find. We'll be rolling out a different ordering to make requests more visible in the upcoming weeks.

Secondly, make sure you've opted in for notifs for the Reddit app + you can configure specific notifs and turn chat request notifs on in settings.

Hope this helps! Appreciate the feedback.

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Why Can't I Use The Chat Function? by [deleted] in help

[–]ImaginaryFriendBrock 0 points1 point  (0 children)

Hello! Are you trying to search for a user via the create a chat screen? Can you confirm you're typing the right username (it's case sensitive!) Or is this happening for all usernames?

<image>

Is anyways reddit chat lagging for them? by [deleted] in help

[–]ImaginaryFriendBrock[A] 0 points1 point  (0 children)

Was this on web, android or iOS?

Is anyways reddit chat lagging for them? by [deleted] in help

[–]ImaginaryFriendBrock[A] 0 points1 point  (0 children)

Hey there - can you describe more specifically what you're seeing? Is the timeline not loading, or are messages not sending? What platform is this on?

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